Virgin Media Community

[peterhock]

We are paying for M100 but the speeds are very poor, at 3mbs download and upload speeds, resulting in timing out accessing a bank account, or government websites. This was organised by my late father. I need a faster connection, as I work from home.

Surely the speeds should be higher? Or are there other limiting factors?

TIA

[lotharmat]

Is that wired or with WiFi?

[peterhock]

with wifi. Mobile and Tablet also on wifi, no probs with their speed

[Andrew-G]

Do I read that correctly, that some of your devices connect to the VM wifi at full speed, and other don't?  If so, what's the problem device?

[peterhock]

It's a laptop.

[Paulina_Z]

Hi @peterhock,

Welcome back to our Community Forum! Glad to see you posting again.

I'm sorry to hear that you're experiencing some issues with your speed and to see that this is only impacting you on your laptop.

Would you be able to run a wired connection speed test on your laptop to see if you're able to receive correct speeds with the Ethernet connection?

Please keep us updated on how you get on and what speeds you're receiving.

Thanks,

[peterhock]

Hi - sorry for delay -  had to wait for delivery of an ethernet adapter as no ethernet slot on laptop..

OK with direct connection vi ethernet into router, speed shows 4.58 (3.61) download and 4..53 ( upload 3.38) , 253.2 latency.The figures in brackets are second test with different test website.

Tried again, now 4.51 |Download and 2.97 upload

Test is with wifi disconnected and just the wired connection.

Peter

[jbrennand]

What laptop is it exactly on what OS? Have you tried changing to a new Cat6 ethernet cable?

Also what wifi card is in it ? Have you tried a 2.4/5 GHz wifi dongle as well?

[Zach_R]

Hi @peterhock,

Thank you for getting back to us with an update.

Is it possible to run a wired speed test on a different device at all to see if it's a device specific issue, or is that the only device that you're able to run a wired connection on?

Thanks,
 

[peterhock]

Resurrected my old Windows 7 laptop that I can get to work only in Safe mode. Broadband speed tests are very much faster with old laptop, up to 65 mbs, but with upload speeds not much changed.

New laptop is dual core Lenovo running Ubuntu 20.04.

description: Notebook
product: 82C7 (LENOVO_MT_82C7_BU_idea_FM_V15-ADA)
vendor: LENOVO
version: Lenovo V15-ADA
serial: PF2K96CL
width: 64 bits
capabilities: smbios-3.1.1 dmi-3.1.1 smp vsyscall32
core
description: Motherboard
product: LNVNB161216
vendor: LENOVO
physical id: 0
version: No DPK
serial: PF2K96CL
slot: Chassis Location Unknown
*-memory
description: System Memory
physical id: 1
slot: System board or motherboard
size: 8GiB
*-bank:0
description: Row of chips DDR4 Synchronous Unbuffered (Unregistered) 2400 MHz (0.4 ns)
product: 4ATF1G64HZ-3G2E1
vendor: Micron Technology
physical id: 0
serial: 29B4129C
slot: DIMM 0
size: 8GiB
width: 64 bits
clock: 2400MHz (0.4ns)
configuration: cores=2 enabledcores=2 threads=2
*-firmware
description: BIOS
vendor: LENOVO
physical id: c
version: E8CN25WW
date: 10/13/2020
size: 128KiB
capacity: 8MiB

*-network
description: Wireless interface
product: QCA6174 802.11ac Wireless Network Adapter
vendor: Qualcomm Atheros
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlp2s0
version: 32
serial: **:**:**:**:**:**
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless

There are many more config statements but would run into several pages.

Will get a type6 ethernet cable tomorrow and retry wired speeds and advise.

Peter