Virgin Media Community

[peterhock]

We are paying for M100 but the speeds are very poor, at 3mbs download and upload speeds, resulting in timing out accessing a bank account, or government websites. This was organised by my late father. I need a faster connection, as I work from home.

Surely the speeds should be higher? Or are there other limiting factors?

TIA

[lotharmat]

Is that wired or with WiFi?

[peterhock]

with wifi. Mobile and Tablet also on wifi, no probs with their speed

[Andrew-G]

Do I read that correctly, that some of your devices connect to the VM wifi at full speed, and other don't?  If so, what's the problem device?

[peterhock]

It's a laptop.

[Paulina_Z]

Hi @peterhock,

Welcome back to our Community Forum! Glad to see you posting again.

I'm sorry to hear that you're experiencing some issues with your speed and to see that this is only impacting you on your laptop.

Would you be able to run a wired connection speed test on your laptop to see if you're able to receive correct speeds with the Ethernet connection?

Please keep us updated on how you get on and what speeds you're receiving.

Thanks,