3 days in a row at 10pm til 10am my upload has hit as low as 0.02
12-09-202011:43 - edited 12-09-202011:43
I've very rarely had much issue with my virgin media in the time i've been a member but recently (the last 3 days) at 10pm on the dot my upload has dropped so low that its impacted my ability to even use the service till 10am the next day. Here is an example screenshot of the speed test i performed 2 days ago. https://i.imgur.com/UGVymrR.png
I've tried everything to check if it is my network at home that is at fault and after going through the gambit of resets, ffactory resets, checking tplinks, checking cables and checking everything else i've come to think that it's a fault on virgin's end. However when i do a line check to check if the internet is busted it comes up all fine.
I need the internet to do my job and the fact it doesnt come back to what i would say is a usuable state till 10am is really impacting my customer satisfaction with this product as well as my home work life.
Re: 3 days in a row at 10pm til 10am my upload has hit as low as 0.02
Hello Thank for joining in on the forum, we will try the best to get your issue resolved.
How are you doing the speedtest is it either wired or wireless, wired is always the best option. If wired can you please do the following :-
Can you please post your network stats from the hub Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1 Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead. Posting the stats by copy and paste will remove all personal information so no breaches. Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator. Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues. Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.
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