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3 Weeks, No Fix and Can’t Contact Virgin

Had very slow upload for 3 weeks now. Took 2 weeks to get an engineer out only to verify the modem and cable were 100% and that there is a network issue instead. No ticket was showing but the engineer said it would be fixed within a four days. It wasn’t. Had a text yesterday saying it was fixed. It wasn’t. Reported it again via the app. Promised a fix by this morning. Got another text saying fixed and it’s not. Text reply says to call 150. That’s been engaged all day! Written 3 formal complaints over the last 2 weeks. Had no reply.

This appalling service is beyond belief! Time to take it to the ombudsman.

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