Virgin Media Community

[Jo1326]

For a week the highest download speed has been 20 but mainly below 10, as low as 3.2. I’m on the m600 package. The upload is constantly in the 30’s. I’ve been sent a new hub 3 and its still the same. I’ve been on hold for an hour to customer services and was cut off. Any help would be appreciated. 

[carl_pearce]

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@Jo1326 wrote:

For a week the highest download speed has been 20 but mainly below 10, as low as 3.2. I’m on the m600 package. The upload is constantly in the 30’s. I’ve been sent a new hub 3 and its still the same. I’ve been on hold for an hour to customer services and was cut off. Any help would be appreciated. 

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Duplicate thread:

https://community.virginmedia.com/t5/Networking-and-WiFi/Download-speed-3-5-upload-35/m-p/4576672