20Mbps download speed on M100 plan and constant disconnections daily for the past month. Who should I con

[joeydesilva]

Very slow speeds over the past month and constant Internet disconnections everyday for the past month especially in the evenings. I have already called customer service about this and they said its only for a temporary period of time. I don't consider problems spanning over a month as "temporary". 

[jbrennand]

Usual helpful offshore CS help then?

What Hub model do you have and what are the various Hub lights showing/doing when this happens?

Then check for “known network faults”

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

If nothing shows there, then before looking deeper, can you say, are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables?

If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

[Travis_M]

Hi @joeydasilva

Thanks for posting on our community forum!

How are you getting on today? Is the connection still an issue now?

Regards