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200mbps package averaging 50-60

Hey I was wondering why i pay for the vivid 200mbs package when firstly i get an average of 60 ish mbps which fluctuates mostly down wildly, and secondly why my router isnt even configured to the package i pay for... I test on a PC with a wired connection, I have also looked at the router status and it still indicates that it has a ADC of 155000000 when it should be 220000000 and an RUC of 39399986 which is extremely poor considering I can get the same speeds for 2/3 the price

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Message 2 of 23
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Re: 200mbps package averaging 50-60

Hello

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum.

Regards Mike

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Re: 200mbps package averaging 50-60

Acquired Downstream Channel (Hz) 155000000

Ranged Upstream Channel (Hz) 39399986

Provisioning State Online

service status is oporational, this is not a new install, i have had this for over a year now but now i have my PC its starting to negatively impact me, hence why I only just noticed the low speeds and incorrect router configuration. All cables are fine

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Message 4 of 23
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Re: 200mbps package averaging 50-60

Hello

Those figures are not your speed that the frequency that the channels are locked onto, your speed is listed in configuration.

Mike

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Re: 200mbps package averaging 50-60

you want SFID and max traffic rate etc from configuration?
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Message 6 of 23
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Re: 200mbps package averaging 50-60

Hello

We need everything from the 4 tabs downstream, upstream, configuration and network logs.

Mike

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Re: 200mbps package averaging 50-60

Hello

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
dsfd;kfoA,.iyewrkldJKDHSUBsgvc



Primary Downstream Service Flow

SFID1594
Max Traffic Rate230000061 - This is speed for 200 meg
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID1593
Max Traffic Rate22000061 - This is speed for upload 20 meg
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

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Re: 200mbps package averaging 50-60

it will not let me copy/paste as it shows up in spreadsheet form the text box won't allow it

Edit: got it to post

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Message 9 of 23
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Re: 200mbps package averaging 50-60

general configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
54k;fg87dsfd;kfoA,.iyewrkldJKD

 

Primary downstream service flow

SFID11941
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0

 

primary upstream service flow

SFID10129
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Message 10 of 23
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Re: 200mbps package averaging 50-60

Hello

Yep you are on 200meg download and 20meg upload so that good.

So on down downstream check every channel look at the following as these are the optimal values :-

 Modulation

CM Input Power

SNR

+ 3dB

64QAM

-17 to + 17 dBmv

≥ 25.5 dB

≥ 28.5 dB

256QAM

-13 to -6 dBmv

≥ 34.5 dB

≥ 37.5 dB

256QAM

-6 to +17 dBmv

≥ 31.5 dB

≥ 34.5 dB

 

Also in the downstream check your post RS Errors, are those figures high.

 

 

For the upstream check every channel look at the following as these are optimal :-

 Per channel Upstream

Acceptable 2 US channels

Acceptable 3 or 4 US channels

VM Recommended

31 dBmv to 55 dBmv STABLE

31 dBmv to 55 dBmv STABLE

DOCSIS 3.0 Table B-15

23 dBmv to 55 dBmv 16QAM

23 dBmv to 52 dBmv 16QAM

DOCSIS 3.0 Table B-15

23 dBmv to 54 dBmv 32/64QAM

23 dBmv to 51 dBmv 32/64QAM

Seph’s Reasoned Power **

Lower than 53 dBmv STABLE

Lower than 50 dBmv STABLE

Regards Mike

 

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