1. There is a ticket been opened for issues in the area.
Remedy F007955396 Priority P3 Date Opened 16 APR 2020 17:41 Estimated End Date 20 APR 2020 09:00 Description DTI 009 - perr-cmts-16-cable-upstream4/0/0 - Low SNR/Rising FEC causing intermittent loss (804747) - Status report || You might find that your Virgin Fibre, Virgin TV or TiVoÂ® services are intermittent, with the picture freezing or disappearing, slow BB speeds.
2. All your devices are on 2.4G network, none on the 5g.
I'll PM you other details/resolution.
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