Menu
Reply
rsjohal
  • 2
  • 0
  • 0
Joining in
302 Views
Message 1 of 3
Flag for a moderator

200mb fibre just giving me speeds of about 45mb

Hi can some one help as from the title above I am getting really bad speeds lately.

This never happened before.

Any help would be appreciated.

I have reset the hub 3 done checks through the app which says everything is fine.

 

The bar is a solid white colour and the status in my area is fine.

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
291 Views
Message 2 of 3
Flag for a moderator

Re: 200mb fibre just giving me speeds of about 45mb

How are you connecting your device, Wi-Fi or ethernet cable ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
DJ_Shadow1966
  • 6.84K
  • 1.31K
  • 1.89K
Very Insightful Person
Very Insightful Person
288 Views
Message 3 of 3
Flag for a moderator

Re: 200mb fibre just giving me speeds of about 45mb

Hello

How are you doing the speedtest is it either wired or wireless, wired is always the best option. If wired can you please do the following :-

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply