on 16-12-2021 21:38
I decided to run a speed test on my phone and laptop today to check my Internet speed as I and my daughter have noticed it running slow recently , and im getting around 15mbps , can anyone help, WiFi seems to drop out randomly , and every couple of days my router resets itself going through the 3 green light start up, could it be my router is bust or a problem with the fiber.
Thanks .
on 16-12-2021 22:52
on 20-12-2021 10:52
Hi @Otep123, thanks for your post and sorry that you're having speed problems.
I've had a check on your account, and there aren't any area outages or individual network problems that I can locate.
When you run your speed test, is that on wifi or a wired ethernet connection? Just to confirm, our speed guarantee is only covered via ethernet.
You can find more information on this here virg.in/speedsexplained.
If it's wifi you're having problems with, how many devices do you have online at one time as this could also be a factor in the dropouts?
Please do follow @Anonymous 's instructions and the monitor this for a few days, and let me know if you need any further help!
Cheers