Virgin Media Community

[Adsen]

Ok I get that there is a National lockdown on at present but this is a slight performance hit.

back story, I am not the line owner but am currently working from home in IT in Technical Support and relient on this connection though having to work around this at present, but I can report back to them.

Checking other posts this seems to be the details you require, I am posting this at gone 3am so these results are not representive of what is received during the day.

Router has had a Wipe and a reboot which made no difference.

I live in the EX1 area

BMQ Results

Speed Test Result

DOWNLOAD

15.1 Mbps

tbbx1 11.9 Mbps

bursting to 22.6 Mbps

02040

x Single tbbx1 Speed httpx6 Speed

0	0	0
381		7.48
630		8.94
881		8.12
1,130		8.14
1,380		9.43
1,630		11.44
1,880		19.71
2,130		14.05
2,380		12.65
2,631		9.59
2,881		10.03
3,130		10.92
3,381		8.02
3,630		14.03
3,880		16.61
4,130		15.98
4,380		15.05
4,630		22.57
4,880		21.97
5,130		21.66
5,380		23.63
5,630		24.7
5,880		24.84
6,130		22.97
6,381		21.5
6,630		18.85
6,880		19.21
7,130		13.73
7,630		14.65
7,880		17.14
8,130		16.53
0	0
420	6.45
670	15.2
920	8.38
1,420	10.13
1,670	6.34
1,920	8.98
2,170	7.9
2,421	5.97
2,670	6.02
2,920	9.76
3,170	10.5
3,421	10.4
3,670	10.3
3,920	11.79
4,170	11.9
4,420	10.86
4,670	11.08
4,920	12.55
5,169	14.36
5,421	14.51
5,670	12.44
5,920	12.98
6,170	17.03
6,420	15.94
6,669	16.07
6,920	16.58
7,169	16.84
7,420	17.23
7,669	16.97
7,920	15.4
8,169	14.12

UPLOAD

0510

x Up

0	0
1	0
2	0
3	0
70	4.12
324	4.55
572	4.89
824	6.17
1,071	6.88
1,324	6.86
1,571	7.23
1,824	7.32
2,071	7.46
2,324	7.44
2,571	7.52
2,824	7.75
3,071	7.38
3,321	7.44
3,571	7.18
3,823	7.6
4,070	7.6
4,321	7.54
4,570	7.25
4,824	7.6
5,070	7.32
5,322	7.1
5,570	7.62
5,823	7.8
6,071	7.39
6,323	7.42
6,571	7.49
6,823	7.75
7,071	7.95
7,323	7.41
7,571	7.78
7,823	7.9

7.4 Mbps

bursting to 7.7 Mbps

Your Latency: 31 ms  SSL
 

Router Logs on a Hub 3.

[Adsen]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	435000000	-7	37	256 qam	4
2	411000000	-6.9	37	256 qam	1
3	419000000	-6.9	37	256 qam	2
4	427000000	-7	37	256 qam	3
5	443000000	-7	37	256 qam	5
6	451000000	-7.2	37	256 qam	6
7	459000000	-7.5	37	256 qam	7
8	467000000	-7.9	37	256 qam	8
9	523000000	-7.5	37	256 qam	15
10	547000000	-7.9	37	256 qam	18
11	555000000	-8	37	256 qam	19
12	563000000	-8	37	256 qam	20
13	571000000	-8.2	37	256 qam	21
14	579000000	-8	37	256 qam	22
15	587000000	-8.2	37	256 qam	23
16	595000000	-7.7	37	256 qam	24
17	603000000	-7.9	37	256 qam	25
18	611000000	-7.7	37	256 qam	26
19	619000000	-7.7	37	256 qam	27
20	627000000	-7.7	37	256 qam	28
21	635000000	-7.7	37	256 qam	29
22	643000000	-7.9	37	256 qam	30
23	651000000	-7.7	37	256 qam	31
24	659000000	-8.2	37	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	14	0
2	Locked	37.6	24	0
3	Locked	37.3	21	0
4	Locked	37.6	14	0
5	Locked	37.6	10	0
6	Locked	37.6	18	0
7	Locked	37.3	24	0
8	Locked	37.6	21	0
9	Locked	37.6	23	0
10	Locked	37.6	16	0
11	Locked	37.3	21	0
12	Locked	37.3	21	0
13	Locked	37.3	16	0
14	Locked	37.3	17	0
15	Locked	37.3	50	0
16	Locked	37.3	23	0
17	Locked	37.6	25	0
18	Locked	37.3	30	0
19	Locked	37.3	33	0
20	Locked	37.6	15	0
21	Locked	37.3	20	0
22	Locked	37.3	24	0
23	Locked	37.3	30	0
24	Locked	37.3	18	0

  Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	44.8	5120	64 qam	1
2	25800000	43	5120	64 qam	4
3	32600000	43.5	5120	64 qam	3
4	39400000	44.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

  General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

[Adsen]

Primary Downstream Service Flow

SFID	573000
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	572999
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

Network Log

Time Priority Description

16/01/2021 02:54:11	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 01:20:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 22:21:45	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 22:21:34	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 22:20:26	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 22:20:8	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 22:10:45	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 22:10:12	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 19:34:37	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:30:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:30:3	critical	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:29:58	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:29:54	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 00:10:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 00:10:1	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 00:09:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 00:08:46	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 00:02:41	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2021 00:02:36	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[MikeRobbo]

Your Downstream Power Levels are too low.

This will need an engineer to put right.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 10 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	435000000	-7	37	256 qam	4
2	411000000	-6.9	37	256 qam	1
3	419000000	-6.9	37	256 qam	2
4	427000000	-7	37	256 qam	3
5	443000000	-7	37	256 qam	5
6	451000000	-7.2	37	256 qam	6
7	459000000	-7.5	37	256 qam	7
8	467000000	-7.9	37	256 qam	8
9	523000000	-7.5	37	256 qam	15
10	547000000	-7.9	37	256 qam	18
11	555000000	-8	37	256 qam	19
12	563000000	-8	37	256 qam	20
13	571000000	-8.2	37	256 qam	21
14	579000000	-8	37	256 qam	22
15	587000000	-8.2	37	256 qam	23
16	595000000	-7.7	37	256 qam	24
17	603000000	-7.9	37	256 qam	25
18	611000000	-7.7	37	256 qam	26
19	619000000	-7.7	37	256 qam	27
20	627000000	-7.7	37	256 qam	28
21	635000000	-7.7	37	256 qam	29
22	643000000	-7.9	37	256 qam	30
23	651000000	-7.7	37	256 qam	31
24	659000000	-8.2	37	256 qam	32