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200M speed issue (1 week now!)

I have had a problem with my broadband download speed since Thursday last week. 

It has been as low as 0.2mbps and the highest is 70mbps (not great when the guarantee is at least 107mbps on the 200M package).

Not only has it been slow, it seems to be run deeper than that. My wife is working from home and uses the internet daily. It seems to drop out completely sometimes and others it can take 20 minutes just to send an email which surely shouldn't be an issue if I was getting say 40mbps???

I need this fixing ASAP as her work depends on it.

Prior to this I haven't really had an issue with Virgin and speeds have been great. I have tried ALL suggestions on the website, but consistently running in to problems.

Thanks,

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Alessandro Volta
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Message 2 of 23
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Re: 200M speed issue (1 week now!)

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 3 of 23
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Re: 200M speed issue (1 week now!)

My BQM 

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Re: 200M speed issue (1 week now!)

DOWNSTREAM

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000006.538256 qam25
22510000003.737256 qam15
32590000003.937256 qam16
42670000004.537256 qam17
52750000004.637256 qam18
6283000000537256 qam19
72910000005.637256 qam20
82990000006.337256 qam21
93070000005.838256 qam22
10315000000638256 qam23
113230000006.538256 qam24
123710000005.638256 qam26
133790000005.937256 qam27
143870000005.538256 qam28
153950000005.338256 qam29
164030000005.538256 qam30
174110000005.637256 qam31
184190000005.338256 qam32
194270000005.538256 qam33
204350000005.638256 qam34
214430000005.538256 qam35
22451000000538256 qam36
234590000005.438256 qam37
244670000005.538256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9300
2Locked37.690
3Locked37.6120
4Locked37.6100
5Locked37.3150
6Locked37.6100
7Locked37.690
8Locked37.6150
9Locked38.6130
10Locked38.6200
11Locked38.6160
12Locked38.6230
13Locked37.6140
14Locked38.9150
15Locked38.9130
16Locked38.690
17Locked37.670
18Locked38.680
19Locked38.950
20Locked38.6140
21Locked38.6120
22Locked38.9120
23Locked38.670
24Locked38.670
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Re: 200M speed issue (1 week now!)

UPSTREAM

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1393999914.475512064 qam2
2258000004.475512064 qam4
3326000074.475512064 qam3
4462000004.625512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: 200M speed issue (1 week now!)

CONFIGURATION

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
wrkldJKDHSUBsgvca69834ncx



Primary Downstream Service Flow

SFID15560
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID15559
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Message 7 of 23
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Re: 200M speed issue (1 week now!)

NETWORK

Network Log

Time Priority Description

04/11/2020 12:58:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 08:14:9noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 08:14:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 05:42:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 17:17:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 03:05:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 12:41:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 12:40:42Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:54Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:50Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:50criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/11/2020 11:11:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Alessandro Volta
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Message 8 of 23
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Re: 200M speed issue (1 week now!)

Your BQM is n't too bad.

How are you connecting to the LAN Wi-Fi or ethernet cable ?

What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Message 9 of 23
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Re: 200M speed issue (1 week now!)

For my PC I use a power line connection. Connection from router to virgin power line. Then power line in a different room to PC. Never had an issue using it in that set up. 

Everything else is WiFi connection.

Plugged my laptop directly in to router and ran a speed test on link above.

Results:

Ping - 11ms

Download - 42.9 mbps

Upload - 16.9 mbps

 

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Message 10 of 23
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Re: 200M speed issue (1 week now!)

It is worth noting that it is different everytime.

Ran it again immediately after and the download was 1.72 mbps?!!!!

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