I have had a problem with my broadband download speed since Thursday last week.
It has been as low as 0.2mbps and the highest is 70mbps (not great when the guarantee is at least 107mbps on the 200M package).
Not only has it been slow, it seems to be run deeper than that. My wife is working from home and uses the internet daily. It seems to drop out completely sometimes and others it can take 20 minutes just to send an email which surely shouldn't be an issue if I was getting say 40mbps???
I need this fixing ASAP as her work depends on it.
Prior to this I haven't really had an issue with Virgin and speeds have been great. I have tried ALL suggestions on the website, but consistently running in to problems.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a 'Live Link' to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.