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Mister_TC
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200 Package - 20mbps Speed

Hi there,

My broadband speed has dropped significantly over the past week or so. I was getting around 190mbps, which I was really happy with, but now I'm averaging about 20mbps.

It's infuriating as the drop is actually noticeable and I know that much higher speeds are actually achievable. I don't know what could've changed.

I've followed all of the troubleshooting tips on the website other than trying to connect via an ethernet cables, which I don't have to hand.

The 190 was achieved wireless. I'll try and post the information from the router that I've seen requested in some other posts, but any help from Virgin Media staff would be great (the messaging feature on the app has been less than helpful and I gave up trying to get through via telephone).

Many thanks!

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Mister_TC
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Re: 200 Package - 20mbps Speed

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12030000008.536256 qam9
22110000008.636256 qam10
32190000008.936256 qam11
42270000008.636256 qam12
52350000008.936256 qam13
62430000008.335256 qam14
7251000000835256 qam15
82590000007.835256 qam16
9267000000835256 qam17
10275000000835256 qam18
112830000008.836256 qam19
12291000000936256 qam20
132990000008.535256 qam21
143070000008.435256 qam22
153150000008.535256 qam23
163230000008.535256 qam24
173630000009.136256 qam25
18371000000936256 qam26
193790000008.936256 qam27
203870000009.136256 qam28
213950000009.336256 qam29
224030000008.535256 qam30
234110000008.335256 qam31
24419000000835256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.345908800
2Locked36.336869770
3Locked36.334112430
4Locked36.337629180
5Locked36.341119540
6Locked35.754996100
7Locked35.562794050
8Locked35.558804100
9Locked35.747637690
10Locked35.731713220
11Locked36.620967220
12Locked36.621346800
13Locked35.730718940
14Locked35.737472040
15Locked35.736619410
16Locked35.729683040
17Locked36.69387010
18Locked36.69488650
19Locked36.39320230
20Locked36.38213760
21Locked36.38522590
22Locked35.713476260
23Locked35.517083690
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MikeRobbo
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Alessandro Volta
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Message 3 of 11
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Re: 200 Package - 20mbps Speed

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 4 of 11
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Re: 200 Package - 20mbps Speed

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Mister_TC
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Re: 200 Package - 20mbps Speed

 Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13939986836.8512064 qam8
25370013038.5512064 qam6
36030009735.8512064 qam5
44619977635.8512032 qam7


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Mister_TC
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Re: 200 Package - 20mbps Speed

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt060+voc-b.cm


Primary Downstream Service Flow
SFID2499080
Max Traffic Rate230000061
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID2499079
Max Traffic Rate22000061
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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Mister_TC
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Re: 200 Package - 20mbps Speed

Network Log

Time Priority Description

02/12/2020 19:19:20 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/12/2020 19:18:10 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/12/2020 17:59:38 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/11/2020 09:54:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/11/2020 17:28:16 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/11/2020 21:20:39 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/11/2020 18:44:26 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

25/11/2020 18:44:24 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/11/2020 19:29:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/11/2020 17:25:45 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/11/2020 14:25:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

17/11/2020 01:58:31 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/11/2020 08:01:7 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

13/11/2020 13:58:31 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/11/2020 11:55:37 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

10/11/2020 01:58:31 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/11/2020 20:26:26 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/11/2020 13:58:31 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/11/2020 18:44:57 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/11/2020 01:58:30 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Mister_TC
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Message 8 of 11
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Re: 200 Package - 20mbps Speed

Hi Mike,

Thanks for reaching out. I've connected via ethernet and put my hub into modern mode, but now I can't get online and the light on the front of my router is purple.

Any idea what's going on? Should I restart my router?

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Mister_TC
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Message 9 of 11
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Re: 200 Package - 20mbps Speed

Managed to restart my hub again and get back online.

In modem mode, with no other devices connected, I get higher speeds, but still not close to 200mbps. Download was 111 mbps and upload was 21.

Connection Speed in Connected Devices is 1000 mbps (!)

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Mister_TC
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Message 10 of 11
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Re: 200 Package - 20mbps Speed

Live BQM 

Thanks again, Mike. I hope this works and is useful.

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