Had more than 3 months of poor slow speeds and scores of dropouts per day. Finally called and an engineer visited. Checked all connections. And failed to rectify the problem. Many calls later to “call centre no” and no luck. No offers of help or compensation.
My contract ended 2 months ago. Which includes tv and phone. TV I haven’t watched in 7 months. I also have Sky tv.
What did the tech have to say say about the connection?
Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
Finally, why are you paying for both VM and Sky TV?
If you ar out of contract you are in a good place to leave or to renegotiate your package to remove VM TV at least
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for your post and for reaching out to the Community Forums, MAGHA,
Sorry to hear that you have been experiencing broadband issues. Are you able to confirm if this was happening on wired or wireless connections? What did the technician advise on the visit, regarding the problem?
Regarding the ending of your contract you are welcome to speak with our retentions team regarding newer offers.
Who uses an Ethernet? Able when working from home or for leisure. I use WiFi.
the last time I had issues the engineer fiddled with the main box in the street and adjusted my settings. All good. This engineer couldn’t even locate my cables and confused the sky ones for my virgin ones.
why would I want to negotiate a new deal. The service I am getting is very poor.
Hello. Anybody from Virgin want to take up and deal with my problem?
It would seem not, and actually we still don't know what the problem is.
Have you tried connecting something to the Hub via ethernet and seeing if that has the same issue (if necessary get yourself a cheap gigabit capable USB-C ethernet adapter for your Macbook)? If the same thing happens on a hard wired connection then it's likely to be a connectivity issue and we'll then ask you to get and post up the stats from the hub to see if they reveal anything, otherwise it's a wifi issue and that's a whole different ballgame.