Menu
Reply
Mugen
  • 3
  • 0
  • 0
Joining in
350 Views
Message 1 of 2
Flag for a moderator

20-30mbps on 200mbps plan

Hello community!

About a week ago I've started to have constant drops in speed and it's become unbearable that I cannot even watch YT without it automatically dropping quality to 360p. Both wired and wifi connection and speed is rubbish.

Sent complaint last week, but not even got reply. Just appalling service from VM! 

Could you advice what is the best steps for me to do? Are there any good alternative companies to switch to?

 

Here is my recent test done on my high spec PC via Ethernet cable. Hub is VM SuperHub 2. 

https://www.speedtest.net/result/9711418741

0 Kudos
Reply
Mugen
  • 3
  • 0
  • 0
Joining in
341 Views
Message 2 of 2
Flag for a moderator

Re: 20-30mbps on 200mbps plan

even worse now!

https://www.speedtest.net/result/9711552613

Downstream

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)138750000146750000N/A162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedUnlockedLockedLockedLockedLockedLocked
Channel ID12N/A45178
Modulation256QAM256QAMUnknown256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.952000N/A6.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
N/AI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-4.74-4.24N/A-5.30-3.98-5.11-3.95-3.97
RxMER (dB)29.5329.67N/A28.7232.0731.6933.8334.93
Pre RS Errors
365161452507441919N/A-19259101991921482181916740274635276443961756
Post RS Errors
9420381845326N/A38150941760746461083723232639415341

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID2134
Frequency (Hz)53700000603000004620000039400000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)51.0051.0051.0051.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts1633
T4 Timeouts0000
0 Kudos
Reply