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2% of Expected Download Speed

Hi all,

We have the package M500 Fibre Broadband for a month now, and we've been getting 500 Mbps download for most of that time. For the past two days, however, we've noticed significantly slower downloads even with the same setup. On speedtest.net we've been getting between 6 and 10 Mbps dowload and 30-35 Mbps upload with a wired ethernet connection. I've restarted our Sky Hub multiple times but haven't seen any improvement. On my Virgin Media account I've checked service status and there don't seem to be any known issues, and the broadband test doesn't find any issues.

Any help would be much appreciated! Below I've included network status info from our hub.

Thanks,

Noah

Item Status Comments

Acquired Downstream Channel (Hz)
323000000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13230000005.337256 qam24
2139000000837256 qam1
31470000007.837256 qam2
4155000000737256 qam3
51630000006.937256 qam4
61710000006.837256 qam5
71790000006.537256 qam6
81870000006.437256 qam7
91950000006.137256 qam8
10203000000637256 qam9
112110000005.837256 qam10
122190000005.837256 qam11
132270000005.637256 qam12
142350000005.637256 qam13
152430000005.537256 qam14
162510000005.537256 qam15
172590000005.437256 qam16
182670000005.437256 qam17
192750000005.137256 qam18
20283000000537256 qam19
21291000000537256 qam20
222990000005.137256 qam21
233070000005.337256 qam22
243150000005.137256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6400
2Locked37.6230
3Locked37.6200
4Locked37.3230
5Locked37.6200
6Locked37.3260
7Locked37.3230
8Locked37.31590
9Locked37.35080
10Locked37.33380
11Locked37.36830
12Locked37.61241422
13Locked37.33182309
14Locked37.62810
15Locked37.3290
16Locked37.3260
17Locked37.3190
18Locked37.6200
19Locked37.6260
20Locked37.6240
21Locked37.3330
22Locked37.3340
23Locked37.6350
24Locked37.3480

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000040.3512064 qam1
23940000040.3512064 qam4
34620000040.3512064 qam3
45370000040.3512064 qam2

 

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0000
4ATDMA0000
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Re: 2% of Expected Download Speed

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
87dsfd;kfoA,.iyewrkldJKDHSUBs



Primary Downstream Service Flow

SFID11139
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID8135
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Alessandro Volta
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Re: 2% of Expected Download Speed

What speeds do you get at >> speedtest.net << with a direct connection using a Cat 5E or better cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: 2% of Expected Download Speed

I have recently upgraded to the 350 package, the best speed i have got is 100mb download and 36mb upload, can somebody help me , this is not right

Tests done so far.

Connect Mutliple devices (single machine at any one time) directly to super hub 3 (wired) in router mode 

Connect through my router, with superhub 3 in modem mode

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Re: 2% of Expected Download Speed


@ahmed32 wrote:

I have recently upgraded to the 350 package, the best speed i have got is 100mb download and 36mb upload, can somebody help me , this is not right

Tests done so far.

Connect Mutliple devices (single machine at any one time) directly to super hub 3 (wired) in router mode 

Connect through my router, with superhub 3 in modem mode


Please start your own thread as we can best help you then.

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Re: 2% of Expected Download Speed

@NoahS you have two downstream channels with high post errors which may be a factor and need an engineers visit

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6400
2Locked37.6230
3Locked37.6200
4Locked37.3230
5Locked37.6200
6Locked37.3260
7Locked37.3230
8Locked37.31590
9Locked37.35080
10Locked37.33380
11Locked37.36830
12Locked37.61241422
13Locked37.33182309
14Locked37.62810
15Locked37.3290
16Locked37.3260
17Locked37.3190
18Locked37.6200
19Locked37.6260
20Locked37.6240
21Locked37.3330
22Locked37.3340
23Locked37.6350
24Locked37.3480

 

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