My hub4 arrived Monday via yod'hell' switched the hubs over and within 15 minutes or so the hub reconfigured itself for 1gig
Speeds seem good however one issue and I am running in router mode and cannot use the samknows realspeed it reports
"Your SamKnows enabled device is offline
Please check your SamKnows enabled device is turned on and connected to the internet."
I messaged samknows and they say there is nothing they can do and to contact virgin regarding this, some might say why worry about it? Well it seems one of the first things asked on here is have you run a realspeed test if you get problems as well as run a bqm (I do)
Well I have had issues with the connection in the past and like to check it. Can someone from VM please look into this and sort it out?
I was trying to check my speeds after upgrading to bolt and the new router and I have exactly the same problem with samknows. I have not managed to get any speed faster than 555MB, which was the top speed in my previous contract.
I was upgraded on Friday and still can't access Realspeed either as my speeds are low through my ethernet connection (no greater than 500 Mbps). I contacted Samknows but they just said as the equipment is Virgin's they won't access my Hub 4.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.