Virgin Media Community

[carl_pearce]

---

@d1zzy2017 wrote:

I've had the router in both modem mode and router mode, restarted it multiple times and averaging 100Mbps with each test on Sam knows speed test. This is a virgin hardware or line issue. How can I log a support request to get the line reviewed? Not even 10% of the lines capability. I believe 500Mbps is the lower limit, if lower than that for 3 days consecutive then service not being provided. 

---

Wait for a VM staff member to reply to your thread or text VM on 07533 051 809.

[Emma_C]

Hi D1zzy2017, 

Really sorry for the issues you've been having and for the delay in getting back in touch, we have been busier than usual. 

I've had a look into the back end of things and can see you've since been in touch with the team who have offered further assistance with us. 

I hope this is all sorted for you now but if you need anything else let us know. 

Thanks