1gig hub4 max 650Mbps speed. wired

[S13002931]

Hi

I am not getting full 1gig speed, wired !

- virgin hub 4 in modem mode connected to Asus GT-AX11000 router via cat-8 ethernet cable

- cat-8 connecting Asus GT=AX11000 2.5Gbps port to gaming pc.

- tried direct connection from hub4 to pc too (thanks, saving you time from replying try direct 😄 )

- done all pin hole resets / reboots

I wonder if my router has wrong config being sent? or there is fault in virginmedia servers connecting my street/house?  

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	3.1	38.6	QAM256	25
18	274750000	4.3	40.4	QAM256	18
19	282750000	4.3	40.4	QAM256	19
20	290750000	4.1	40.4	QAM256	20
21	298750000	4.2	40.9	QAM256	21
22	306750000	3.8	40.4	QAM256	22
23	314750000	3.3	40.4	QAM256	23
24	322750000	3	40.4	QAM256	24
26	338750000	3.2	40.4	QAM256	26
27	346750000	3.1	40.4	QAM256	27
28	354750000	2.9	39	QAM256	28
29	362750000	2.7	39	QAM256	29
30	370750000	2.4	39	QAM256	30
31	378750000	2.1	39	QAM256	31
32	386750000	2.1	39	QAM256	32
33	394750000	2.2	39	QAM256	33
34	402750000	2.4	40.4	QAM256	34
35	410750000	2.6	40.4	QAM256	35
36	418750000	2.5	39	QAM256	36
37	426750000	2.6	40.4	QAM256	37
38	434750000	2.3	40.4	QAM256	38
39	442750000	2.2	39	QAM256	39
40	450750000	2.2	40.4	QAM256	40
41	458750000	1.8	39	QAM256	41
42	466750000	1.9	39	QAM256	42
43	474750000	1.6	39	QAM256	43
44	482750000	1.8	39	QAM256	44
45	490750000	1.8	39	QAM256	45
46	498750000	2.1	38.6	QAM256	46
47	506750000	2	40.4	QAM256	47
48	514750000	2.1	39	QAM256	48

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	584	0
21	Locked	40.946209	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0
32	Locked	38.983261	0	0
33	Locked	38.983261	0	0
34	Locked	40.366287	0	0
35	Locked	40.366287	0	0
36	Locked	38.983261	0	0
37	Locked	40.366287	0	0
38	Locked	40.366287	0	0
39	Locked	38.983261	0	0
40	Locked	40.366287	0	0
41	Locked	38.983261	0	0
42	Locked	38.983261	0	0
43	Locked	38.983261	0	0
44	Locked	38.983261	0	0
45	Locked	38.983261	0	0
46	Locked	38.605377	0	0
47	Locked	40.366287	0	0
48	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

[S13002931]

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

41

0.5

3307674174

0

Router status

• Status
• Downstream
• Upstream
• Configuration
• Networklog

Refresh data

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	;kfoA,.iyewrkldJKDHSUBsgv

Primary Downstream Service Flow

SFID	3900
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	3891
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

Router status

• Status
• Downstream
• Upstream
• Configuration
• Networklog

Refresh data

Network Log

Time Priority Description

Thu 01/01/1970 00:01:26	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 17/07/2022 13:13:17	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 17/07/2022 13:20:56	6	CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 935111; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 18/07/2022 16:15:21	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 20/07/2022 13:12:43	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed 20/07/2022 13:12:43	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[legacy1 · Accepted solution]

Your router may have QoS/BWM enabled that can't do 1Gb disable it.

You could get the WAN MAC off the Asus put it on your PC NIC and connect PC to hub in modem mode to do a speed test.

[S13002931]

mhmmmmmmm you were right 😄

getting 950Mbps now 😄

thanks for the help.

I had QOS = ON. 

😂

[Ayisha_B]

Hi @S13002931,

Welcome back to our Community Forums and thanks for your post. 

Glad to hear with the help of @legacy1 you were able to get this sorted and now getting the subscribed speeds 😄

If you need help with your Virgin Media services in the future, we’ve also got a host of hints and help in our Virgin Media mobile app and our Help & Support area.

All the best!