Hello, I have tried numerous times to update since getting the new Hub4, but keep getting under 300mb speeds (just did a reading at 36mb) and the hub disconnects from devices ALL the time. An engineer came out and said it might be a location / fault and he’d tell his manager but I’ve not heard anything back in a week. I queued for 30 mins the other day and didn’t get through, is there any way of getting someone to look at this for me without having to go through all the Diagnostic stuff for the 50th time in a week?
Hi Spud_jones87, thanks for posting and welcome to our community.
I am sorry you're not achieving the speeds you're paying for. Whilst your following the advice of the fantastic @MikeRobbo , can I ask you to expand on what the tech meant by location fault? Do you mean the area that you're in? I can only assume he's not referring to the location of the hub itself.