Menu
Reply
minkimoo
  • 19
  • 0
  • 0
Tuning in
472 Views
Message 1 of 7
Flag for a moderator

1gbps slow down but aweful up speeds

i keep getting an issue with my 1gbps service, my down speeds have dropped to as low as 200/300 but my upspeeds arent even hitting 2mbps and are normally around 500kbps! not what i pay good money for..had 1gbps around 6weeks now and this is about the 4 or 5th time this has happened?

0 Kudos
Reply
minkimoo
  • 19
  • 0
  • 0
Tuning in
462 Views
Message 2 of 7
Flag for a moderator

Re: 1gbps slow down but aweful up speeds

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

81947500006.40000238.605377QAM2568
61787500006.50000038.605377QAM2566
71867500006.80000338.605377QAM2567
92027500006.19999738.983261QAM2569
102107500006.19999738.605377QAM25610
112187500005.80000338.605377QAM25611
122267500005.00000038.605377QAM25612
132347500005.00000038.605377QAM25613
142427500005.80000338.605377QAM25614
152507500005.90000238.983261QAM25615
162587500006.00000038.983261QAM25616
172667500006.59999838.983261QAM25617
182747500007.19999738.983261QAM25618
192827500006.90000238.983261QAM25619
202907500006.30000338.605377QAM25620
212987500005.90000238.983261QAM25621
223067500005.80000338.605377QAM25622
233147500005.40000238.605377QAM25623
243227500005.59999838.983261QAM25624
253307500006.09999838.605377QAM25625
263387500006.30000338.605377QAM25626
273467500005.90000238.983261QAM25627
283547500005.50000038.983261QAM25628
293627500006.00000038.605377QAM25629
303707500006.19999738.605377QAM25630
313787500005.69999738.983261QAM25631
323867500005.40000238.983261QAM25632
333947500005.59999838.983261QAM25633
344027500006.00000038.983261QAM25634
354107500005.80000338.605377QAM25635
364187500005.40000238.605377QAM25636

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

8Locked38.60537700
6Locked38.60537700
7Locked38.60537700
9Locked38.98326100
10Locked38.60537780
11Locked38.60537770
12Locked38.60537700
13Locked38.60537700
14Locked38.60537770
15Locked38.98326160
16Locked38.98326100
17Locked38.98326100
18Locked38.98326180
19Locked38.98326100
20Locked38.60537700
21Locked38.98326100
22Locked38.60537780
23Locked38.60537700
24Locked38.98326100
25Locked38.60537760
26Locked38.60537700
27Locked38.98326100
28Locked38.98326100
29Locked38.60537700
30Locked38.60537770
31Locked38.98326100
32Locked38.98326100
33Locked38.98326100
34Locked38.98326160
35Locked38.60537770
36Locked38.60537700

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37944K1840QAM4096424


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

37Locked416.146931230

 

0 Kudos
Reply
minkimoo
  • 19
  • 0
  • 0
Tuning in
458 Views
Message 3 of 7
Flag for a moderator

Re: 1gbps slow down but aweful up speeds

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000041.7705995120 KSym/sec64QAM3
23940000041.5205995120 KSym/sec64QAM4
33260000041.7705995120 KSym/sec16QAM5
42580000041.0205995120 KSym/sec16QAM6



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA006

0

Time Priority Description

Thu Jan 1 00:02:45 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:04:16 19703DHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:04:37 19704Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:06:01 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 10 20:29:46 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 10 20:29:52 20213Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 10 20:29:53 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 10 21:00:23 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Sep 10 21:01:23 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 13 04:09:41 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 13 06:41:31 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Sep 16 02:14:27 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Sep 16 21:33:25 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Sep 19 14:14:27 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Sep 19 20:19:05 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:07:32 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:34:07 20213SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:34:11 20215Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:34:16 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:34:17 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:43:04 20213SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:43:08 20216CM-STATUS message sent. Event Type Code: 2; Chan ID: 11; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:43:09 20215Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:43:13 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:43:15 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:43:28 20216CM-STATUS message sent. Event Type Code: 5; Chan ID: 12; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:43:58 20213SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:44:03 20215Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:44:11 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:44:12 20216CM-STATUS message sent. Event Type Code: 5; Chan ID: 17; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:44:14 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 20 10:44:16 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Sep 22 13:16:44 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Sep 22 20:22:52 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Sep 23 02:14:27 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Sep 23 15:25:48 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Sep 26 14:14:27 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Sep 27 10:35:29 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 28 18:59:17 20213Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 28 18:59:17 20213Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 28 18:59:41 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 28 19:02:43 20213Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 28 19:02:43 20213Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 28 19:03:07 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 28 20:20:53 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Sep 28 20:23:44 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
0 Kudos
Reply
jbrennand
  • 32.05K
  • 3.15K
  • 6.08K
Very Insightful Person
Very Insightful Person
413 Views
Message 4 of 7
Flag for a moderator

Re: 1gbps slow down but aweful up speeds

I am not familiar with the Hub - but 2 of the up channels have dropped qam to 16 - should be 64 - that is usually a bad sign.

Someone else should comment - a VM person will get here in a day or so

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
minkimoo
  • 19
  • 0
  • 0
Tuning in
380 Views
Message 5 of 7
Flag for a moderator

Re: 1gbps slow down but aweful up speeds

wow posted tuesday and still no reply, good to see the forums are so much better manned than the phones! really starting to rue my decision to upgrade to 1gbps

0 Kudos
Reply
Lee_R
  • 5.89K
  • 271
  • 609
Forum Team
Forum Team
368 Views
Message 6 of 7
Flag for a moderator

Re: 1gbps slow down but aweful up speeds

Hi @minkimoo thanks for posting and welcome back to our community.

I am sorry to hear you're having slow download and upload speeds.  I have located your account from here and would like to help resolve by sending a technician. I need to confirm some details, so I am going to send you a private message.

Regards


Lee_R

0 Kudos
Reply
Lee_R
  • 5.89K
  • 271
  • 609
Forum Team
Forum Team
358 Views
Message 7 of 7
Flag for a moderator

Re: 1gbps slow down but aweful up speeds

Hi @minkimoo thanks for confirming your details.

I have booked the first available technician to attend your property.  You can view and if necessary amend the appointment in your online account.

Regards


Lee_R