Hello All,
Hope you can help, as I cannot find a way to contact Virgin direct. I recently received my 1gbps package and it seems that the highest speeds I can achieve on a test in roughly 300mbps. I have looked at the router advanced settings, and based on other posts, I should be looking at the downstream channels, the highest of which registers 379000000, which I read at 379mbps top speed.
I suspect that my router is therefore not configured correctly, though I have tried restarting the router, but it does not affect the speed. It is worth noting that I am using devices capable of 1400mbps+ on a wireless connection, so I do not think it is my devices that are the issue here.
Any advice as to how I can go about getting my paid for speed?
Many thanks