on 15-01-2022 16:24
like many of late over the last few days our 1gb down speed as dropped before the dropped speed we was getting near 890-950 mbps and was ok but the last 3 days using sam knows real speed it dropped well below half. after contacting virgin and speaking to there over seas cousins who hardly speak any english came to the conclusion its is the ethernet lead is the problem after resetting the router many times etc. so i went and got a new high speed ethernet lead cat 6 cost £20 plus only to find out that the old ethernet lead was tested ok and the new one.then i was told its down to my pc considering the pc was a new build couple of months ago costing over £3000 to build to high spec and everything on the internet speed was ok on checking with sam knows we was getting down speeds of 850-940mbps in witch is ok, so hoping someone can point us in the right direction on the problem because virgin don't know or care won't send a engineer out unless you pay them considering we are pay for the top package you can get
on 15-01-2022 16:42
If using windows try safe mode with networking, this will remove any software that might be slowing it down.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-01-2022 17:17
i don't think its down to software as i was getting very good speeds before the drop nothing as changed on the software side of things,
16-01-2022 12:14 - edited 16-01-2022 12:15
@bulldog wrote:i don't think its down to software as i was getting very good speeds before the drop nothing as changed on the software side of things,
Could you post the upstream tab data?
Bad upload stats can cause issues with download.
I can see your upload speed to the HUB changes also, hence the above request.
on 16-01-2022 16:35
on 16-01-2022 16:39
Odd, the stats look ok!
on 17-01-2022 09:34
still slow speeds according to sam knows realspeed, to the hub looks good not sure whats going on here, up to last thursday speeds was ok no problem and nothing have changed in either settings or any software on the pc. this morning reading below
on 19-01-2022 13:08
Hi @bulldog,
Thanks for your post.
I'm sorry to see you have been having issues with your speeds recently.
I have had a look at things on our end via your forum details provided and can't see any obvious reasons as to why you would be seeing this issue.
I am going to send you a pm so I can have a look at this further.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
19-01-2022 19:39 - edited 19-01-2022 19:41
your pm been seen and sent back to you
again nothing as changed as you can see below two different speed test sites in which virgin use also you can see the upload speeds has dropped we norm get around the 45-48
on 12-03-2022 13:20