2 weeks later, 2 complaints raised, 1 x engineer out and numerous phone calls, chat on Instagram and they can all see the issues from their side.
Engineer said 1017 coming into home but 159 download on an ethernet connected device (laptop).
Engineer had the cheek to say my work laptop is faulty on the notes he relayed to his office and found this out after one of the phone calls.
Meanwhile his device showed the same thing, wait for it to settle down, bla bla bla, 2 weeks later, no improvement.
New hub, still the same rubbish and still paying their salaries. They need to change their scripts they read from.
Reset router numerous times, ball ache, as got a few devices to reconnect each time.
We/I just want the service we pay for please. If rhere is an issue, own up and tell your customers.
Was told to come on here by Natalie and inform all, so Virgin can get this sorted. Do you think they going to do anything other than to check the connect remotely.
So frustrating !
