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Anders69
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Message 1 of 15
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1gb plan new Hub4 and slow speed

So unpacked my new Hub4 two days ago, got it up and running and clearly something was wrong got less then 500mbps dl, a technician came out today did some adjustments on the incoming signal to the Hub and left and now when doing measurments directly on the ethernet ports with both speedtest and Sam knows how it is 500 mbps dl. Calling tech support and they transfer me to some other tech department and so on. Incoming signal to the router seems fine with 1085mbps. What else to do?

 

 

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Anders69
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Re: 1gb plan new Hub4 and slow speed

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

122270000005.69999738.605377QAM25612
11390000007.69999738.983261QAM2561
21470000007.50000038.983261QAM2562
31550000007.40000238.605377QAM2563
41630000006.90000238.605377QAM2564
51710000007.00000038.605377QAM2565
61790000006.90000238.605377QAM2566
71870000006.90000238.605377QAM2567
81950000006.59999838.605377QAM2568
92030000006.30000338.605377QAM2569
102110000006.09999838.605377QAM25610
112190000006.30000338.983261QAM25611
132350000004.90000238.605377QAM25613
142430000004.69999738.605377QAM25614
152510000005.09999837.636276QAM25615
162590000005.09999838.605377QAM25616
172670000005.90000238.605377QAM25617
182750000006.40000238.605377QAM25618
192830000006.50000038.983261QAM25619
202910000006.19999738.605377QAM25620
212990000006.00000038.983261QAM25621
223070000006.00000038.605377QAM25622
233150000005.80000337.935909QAM25623
243230000005.80000337.636276QAM25624
253310000006.19999737.636276QAM25625
263390000006.19999737.636276QAM25626
273470000006.40000238.605377QAM25627
283550000006.19999738.605377QAM25628
293630000005.40000237.636276QAM25629
303710000004.40000237.636276QAM25630
313790000003.79999937.636276QAM25631
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Anders69
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Message 3 of 15
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Re: 1gb plan new Hub4 and slow speed

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12Locked38.60537700
1Locked38.98326100
2Locked38.98326100
3Locked38.60537700
4Locked38.60537700
5Locked38.60537700
6Locked38.60537700
7Locked38.60537700
8Locked38.60537700
9Locked38.60537700
10Locked38.60537700
11Locked38.98326100
13Locked38.60537700
14Locked38.60537700
15Locked37.63627600
16Locked38.60537700
17Locked38.60537700
18Locked38.60537700
19Locked38.98326100
20Locked38.60537710
21Locked38.98326100
22Locked38.60537700
23Locked37.93590900
24Locked37.63627600
25Locked37.63627610
26Locked37.63627600
27Locked38.60537710
28Locked38.60537710
29Locked37.63627600
30Locked37.63627610
31Locked37.63627610



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked38-0.895483170
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Anders69
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Message 4 of 15
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Re: 1gb plan new Hub4 and slow speed

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000044.0205995120 KSym/sec64QAM3
23940000043.2705995120 KSym/sec64QAM4
35370000044.7705995120 KSym/sec64QAM2
46030000046.2705995120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0010
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Anders69
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Message 5 of 15
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Re: 1gb plan new Hub4 and slow speed

Network Log

Time Priority Description

Thu Jan 1 00:01:19 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 13:05:30 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 13:05:30 20213Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 13:05:30 20214T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 13:05:30 20213REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 13:05:59 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 13:06:26 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 13:06:39 20216SW Download INIT - Via Config file 3254k;fg87dsfd;kfoA,.iyew
Tue Apr 27 13:07:53 20216SW download Successful - Via Config file
Tue Apr 27 13:10:26 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 13:37:45 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 13:37:45 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 14:04:23 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 14:05:39 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 14:18:25 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 14:22:47 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 14:56:45 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 14:56:45 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 20:32:14 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 22:47:21 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Apr 27 23:56:27 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 10:14:48 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:42:45 20213SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:42:49 20216CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:42:51 20215Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:43:03 20216CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:43:59 20213SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:44:03 20215Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:44:55 20213Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:47:52 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:48:06 20213SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:48:10 20215Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:49:58 20213Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:52:01 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:52:27 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:56:32 20213SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:56:33 20216CM-STATUS message sent. Event Type Code: 2; Chan ID: 12; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:56:36 20215Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 11:57:02 20216CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 13:52:27 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Apr 28 14:18:23 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Anders69
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Message 6 of 15
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Re: 1gb plan new Hub4 and slow speed

Just added the logs if somone knows anything about it 😊

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risc19
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Message 7 of 15
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Re: 1gb plan new Hub4 and slow speed

Your hub stats look good.

You either have a faulty hub or more likely a bad ethernet cable.

Trying to 1gb down an Ethernet cable pushed it to it max, get a good one cat6 or above would be nice.

Then test again.

 

Also check that the device you are using to test speeds even has a 1gb network port.

My Broadband Ping - 1GIG HUB4 Router mode

HUB4 1Gig Router mode
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Ernestina36
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Message 8 of 15
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Re: 1gb plan new Hub4 and slow speed

Completely agree. I much preferred it when NTL provided a small cable modem and the user provided their own router. I know you can run the Hub 3 in modem only mode but it’s still massive. I also miss the flashing data LED.

 

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Anders69
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Message 9 of 15
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Re: 1gb plan new Hub4 and slow speed

Hi, thank you for the advice

It all runs on cat7 cables which was tested on the earlier hub3mand wifi 6 router i got connected normally. With everything dissconected from the Hub 4 is when i got the test results earlier and its both on wlan and ethernet. I got in contact with the technician who came here yesterday and hopefully he can try to figure something out or replace the Hub4. I had better speed on the Hub3 with a 600 plan 😞

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Anders69
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Message 10 of 15
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Re: 1gb plan new Hub4 and slow speed

Totally agree with you regarding the size and in my case i just want it to work as a modem.

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