Virgin Media Community

[charliebkt]

I upgraded to 1gb broadband but only been getting 350mbs

I have reset the router for 60 seconds but luck

Please someone help?

[Anonymous · Accepted solution]

Yup stats show you are still configured for 350 mbs.

Call VM on 0345-454-1111 and double check what's happening. 

[Anonymous]

Also just to check you have tagged hub 4 but have you received one and has it been activated by calling 0800 953 9500? 

[Hayley_S]

Hello @charliebkt,

Welcome, thanks for posting.

I am sorry for the issue with your new 1Gig speeds.

I can not see you on our system, with your forums details we have for you.

Can you please let me know if it has updated now?

Many thanks,