Virgin Media Community

[mrbluesky57]

Just upgraded from 350 to 1GB package with new Hub 4 and only getting 100 to 175 mbps on a  ethernet cable direct to Hub.  slower than my old Hub 3 not happy anything I can do My PC is old but have just upgraded my ethernet adapter made no difference.

Please Help

[Adduxi]

You are getting the full speed to the Hub from VM.

How are you testing and on what device.  Are you using a know good Cat 6a cable? Note VM do not guarantee wifi speeds.

If you are using Windows, try testing a direct wired connection using "Safe Mode with Networking support"

[mrbluesky57]

tested with wired connection in safe mode with networking a little better but not much

Cable I'm using is 

https://www.amazon.co.uk/gp/product/B08CZJBP75/ref=ppx_yo_dt_b_asin_title_o04_s00?ie=UTF8&psc=1

Not sure if that is any good

[mrbluesky57]

Sorry meant to say running 6 year old Win 10 PC updated ethernet adapter which is running at 1.0 gbps

PC was running a lot better/faster on the old 350 speed

[carl_pearce]

---

@mrbluesky57 wrote:
Sorry meant to say running 6 year old Win 10 PC updated ethernet adapter which is running at 1.0 gbps

PC was running a lot better/faster on the old 350 speed

---

Sounds like an odd request, however do you have any wireless devices to test?

I'm wondering if there is a fault with the HUB's ethernet ports.

[-tony-]

try a different ethernet cable - cat5e or better - flat cables are fine [usually] but have seen more reports of faulty ones than standard cables

[mrbluesky57]

tested on a android phone getting 352 mbps

[mrbluesky57]

Have ordered another cable will try it when I get it tomorrow

[mrbluesky57]

New cable  same problem   tested in safe mode with networking

 Not Happy 

[mrbluesky57]

please can someone check my data to see if there is a problem many thanks

Refresh data

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	2.799999	38.605377	QAM256	25
8	194750000	3.500000	40.946209	QAM256	8
9	202750000	4.199997	40.366287	QAM256	9
10	210750000	4.199997	40.366287	QAM256	10
11	218750000	3.799999	40.366287	QAM256	11
12	226750000	3.799999	40.366287	QAM256	12
13	234750000	3.900002	40.366287	QAM256	13
14	242750000	4.000000	40.366287	QAM256	14
15	250750000	4.199997	40.366287	QAM256	15
16	258750000	4.000000	40.366287	QAM256	16
17	266750000	3.799999	40.366287	QAM256	17
18	274750000	4.099998	40.366287	QAM256	18
19	282750000	3.599998	40.366287	QAM256	19
20	290750000	3.299999	40.366287	QAM256	20
21	298750000	3.500000	40.946209	QAM256	21
22	306750000	3.400002	38.983261	QAM256	22
23	314750000	3.099998	38.605377	QAM256	23
24	322750000	2.799999	38.983261	QAM256	24
26	338750000	2.700001	38.983261	QAM256	26
27	346750000	2.599998	38.983261	QAM256	27
28	354750000	3.099998	38.983261	QAM256	28
29	362750000	3.200001	40.366287	QAM256	29
30	370750000	3.400002	40.366287	QAM256	30
31	378750000	3.099998	40.366287	QAM256	31
1	138750000	3.900002	40.366287	QAM256	1
2	146750000	4.000000	40.946209	QAM256	2
3	154750000	4.099998	40.946209	QAM256	3
4	162750000	4.000000	40.946209	QAM256	4
5	170750000	3.700001	40.366287	QAM256	5
6	178750000	3.700001	40.366287	QAM256	6
7	186750000	3.500000	40.946209	QAM256	7

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
8	Locked	40.946209	0	0
9	Locked	40.366287	5586	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.946209	0	0
22	Locked	38.983261	0	0
23	Locked	38.605377	0	0
24	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0
1	Locked	40.366287	0	0
2	Locked	40.946209	0	0
3	Locked	40.946209	0	0
4	Locked	40.946209	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	0	0
7	Locked	40.946209	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

94

4K

1840

QAM1024

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

44

3.7

470115790

8