Virgin Media Community

[Richy003]

Once again issues with 1gb speeds and 360 box unable to play Netflix and catch up and keeps locking up and all recordings disappearing. Had two engineers out a new 360 box a new hub 4 and re wired and still the same problems. 
I’m at my wits end with this now and first payment is due which is a joke as I have not had a single day of the service at the standard it should be. 
Tried tech support and get continuously hung up on after an hour or so. 
Speeds have never been above 500mb that’s wired with cat 7 cable using Sam knows for tests. 

[Adduxi]

What speed does www.samknows.com/realspeed show to the Hub?

Are you using a direct to the Hub wired connection for speed testing?  What device are you using for testing?

Post your power levels and network log.  Also setup a BQM here www.thinkbroadband.com/ping

Once done we can comment.

[Richy003]

Have been told today after nearly two hours on the phone it’s my tv settings not the box causing issues. How can this be as live tv is fine but Netflix youtube catch up and recordings are all not working correctly. 

[Adduxi]

As previously requested, can you please post the power levels and setup the BQM.  Thanks