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1gb broadband taking 6 hours to download 12gb?

Tuning in

1gb Broadband (Wi-Fi) speed is reading circa 300-400 at device which is ok but in reality it’s taking 6 hours to download 12gb update or longer for games. I moved from bt 500 fibre service where I was able to download games in 15 mins. Totally confused as the Wi-Fi readings seem fine but actual downloads are like using 56k speeds. Anyone had similar experiences? New customer to virgin for 4 weeks or so


Very Insightful Person
Very Insightful Person

Perhaps the place your downloading from is slow

Alessandro Volta
Download stuff by wire.

Forum Team
Forum Team

Hey davemcintyre, thank you for reaching out and a warm welcome to the community, I am sorry to see you are having some downloading issues.

I have taken a look from our side and everything is running as it should be the levels are very healthy.

Is there any chance you could use a cable to download games on? Thanks 

Matt - Forum Team

New around here?


thanks for looking into the issue. Unfortunately due to router location it’s not feasible to run a cable to the games console. I have no idea why download speed is so slow - the Wi-Fi reading at the device is good. It’s not the device cause same thing is happening on Mac.


Thanks for coming back to us @davemcintyre, and a very warm welcome to you.

What Wi-Fi speeds do you get on devices over Wi-Fi when in the same room as the router?

Do you have the ability to perform any wired speed tests also?

Kindest regards,