Hi @Richy003,
Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're unhappy with your new Volt upgrade.
As you have been advised by the Community, our cooling off period is 14 days from when the package becomes active. I understand that it can take up to 14 days for your Volt speeds to be upgraded, and that this can be very frustrating.
Can you update us on your situation if your Volt speed upgrade has gone through yet?
If there's anything else we can help with, please let us know and we'll do our best to help.
Thank you! 🙂