Virgin Media Community

[AnthonyG1893]

Upgraded last year to 1gb broadband.  Got the new hub 4 but never managed to achieve the 1gb either via cable or WiFi... downgraded to 500mbps and went back to my hub 3 instead of the 4 zero issues.... now I'm using the hub 4 and yet again I can't get the speeds promised... so far I've waisted 3 hours on the phone to virgin and zero help.... anyone got any ideas before I look to cancel my contract altogether. 

[jbrennand · Accepted solution]

A Hub4 (and Hub3) has wifi5 - it will only ever achieve ~600Mbps on a single device - its just physics.   It can get ~500 on two devices simultaneously - to deliver the ~1GB bandwidth.

To get higher on a single device - you must have wifi6. Note the Hub5 is wifi6 - or you can buy your own equipment.

On cable - test speeds this way...
________________________________

As you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub. This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[AnthonyG1893]

Sorry I gave the wrong info... I have rhe hub 5 which is only pudding out 35mbps up to 254mbps

[jbrennand]

Do the wired speed test as advised.

Then go into the Hub settings and post up the data from the configuration data page - Downstream and Upstream - particularly the Max Data Transfer Rate info

[AnthonyG1893]

Great. Thanks for your speedy response

[AnthonyG1893]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	1.4	37.6	QAM256	25
6	178750000	3.7	37.6	QAM256	6
7	186750000	3.6	38.6	QAM256	7
8	194750000	3.5	37.6	QAM256	8
9	202750000	3.6	37.6	QAM256	9
10	210750000	3.5	38.6	QAM256	10
11	218750000	3.2	38.6	QAM256	11
12	226750000	2.7	37.6	QAM256	12
13	234750000	1.8	37.6	QAM256	13
14	242750000	1.4	37.6	QAM256	14
15	250750000	2	37.4	QAM256	15
16	258750000	2.8	38.6	QAM256	16
17	266750000	3.4	38.6	QAM256	17
18	274750000	3.6	39	QAM256	18
19	282750000	2.7	37.6	QAM256	19
20	290750000	1.3	37.4	QAM256	20
21	298750000	0.5	37.6	QAM256	21
22	306750000	0.7	37.6	QAM256	22
23	314750000	0.4	37.6	QAM256	23
24	322750000	0.6	37.4	QAM256	24
26	338750000	1.3	37.6	QAM256	26
27	346750000	0.7	37.6	QAM256	27
28	354750000	1.1	38.6	QAM256	28
29	362750000	0.7	37.4	QAM256	29
30	370750000	-0.4	37.6	QAM256	30
31	378750000	-0.4	37.4	QAM256	31
32	386750000	0.1	37.6	QAM256	32
33	394750000	-0.2	37.6	QAM256	33
34	402750000	-0.3	37.6	QAM256	34
35	410750000	0.2	37.6	QAM256	35
36	418750000	0.5	37.6	QAM256	36

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.636276	0	0
6	Locked	37.636276	0	0
7	Locked	38.605377	0	0
8	Locked	37.636276	0	0
9	Locked	37.636276	0	0
10	Locked	38.605377	0	0
11	Locked	38.605377	0	0
12	Locked	37.636276	0	0
13	Locked	37.636276	0	0
14	Locked	37.636276	0	0
15	Locked	37.355988	0	0
16	Locked	38.605377	0	0
17	Locked	38.605377	0	0
18	Locked	38.983261	0	0
19	Locked	37.636276	0	0
20	Locked	37.355988	0	0
21	Locked	37.636276	0	0
22	Locked	37.636276	0	0
23	Locked	37.636276	0	0
24	Locked	37.355988	0	0
26	Locked	37.636276	0	0
27	Locked	37.636276	0	0
28	Locked	38.605377	0	0
29	Locked	37.355988	0	0
30	Locked	37.636276	0	0
31	Locked	37.355988	0	0
32	Locked	37.636276	0	0
33	Locked	37.636276	0	0
34	Locked	37.636276	0	0
35	Locked	37.636276	0	0
36	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

94

4K

1800

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

37

Locked

40

0.8

236151821

0

[Lee_R]

Hi @AnthonyG1893  thanks for posting and welcome to our community.

Sorry to hear you're getting slow speeds via your hub 5 and for any inconvenience this may be causing you. I would like to take a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Client62]

Speed test the service to a router mode Hub + your device with the link below.

https://www.samknows.com/realspeed/

Once the test begins click on: Run full test to see all the stats.

The speed at the Hub should reflect your subscription.