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1gb back to 38mb download AGAIN!

JULIED1966
Joining in

So I was only getting up to 38 download speeds on a 1gb subscription, turns out after service visit I needed a new hub, was left with terrific speed up to 1433. Now, after only a few weeks it's back to 38 download speeds. I can't stream or playback music/programmes from my android phone after a few secs I get disconnected with " loss of Internet connection" error. Sick & tired of it, I'm seriously thinking of not renewing the most I'm getting is 268 at best after was promised 1gb. Why does the speed go down it's very Intermittent and goes down at the most inconvenient times! Terrible service VM full of [MOD EDIT: Language]

1 REPLY 1

Nathan_B
Forum Team
Forum Team

Hi there @JULIED1966 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that you've been having issues with your speeds, I can certainly understand the frustration with this 😔

I've checked our system and can see there seems to be some issues that cannot be fixed remotely, so I'll PM you to confirm your details so this can be arranged. 

Regards

Nathan

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