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Coffmad
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1gb Broadband Constant Intermittent issues

Hi there,

 

I'm having CONSTANT issues with my Broadband at home.

The connection seems to drop every hour or so.

I will post my upstream & downstream info and hopefully someone can send an engineer out as I'm getting nowhere with the phone lines.

I work from home on behalf of PHE so its very important I get this sorted please.

Capture.PNG

 



 
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Coffmad
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Re: 1gb Broadband Constant Intermittent issues

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

2147000000-0.09999838.983261QAM2562
1139000000-2.20000137.636276QAM2561
3155000000-1.40000235.779911QAM2563
4163000000-3.50000031.072100QAM2564
5171000000-2.40000229.574476QAM2565
6179000000-0.70000132.237156QAM2566
7187000000-2.59999833.062504QAM2567
8195000000-3.59999830.589052QAM2568
9203000000-2.00000030.206408QAM2569
10211000000-2.09999834.483570QAM25610
11219000000-4.29999924.108023QAM25611
12227000000-4.50000033.956509QAM25612
13235000000-3.20000135.779911QAM25613
14243000000-3.70000136.386890QAM25614
15251000000-4.90000234.345688QAM25615
16259000000-4.09999834.925610QAM25616
17267000000-3.20000135.595078QAM25617
18275000000-4.29999933.834164QAM25618
19283000000-5.40000232.073250QAM25619
20291000000-4.70000132.495228QAM25620
21299000000-4.29999932.676208QAM25621
22307000000-5.70000134.345688QAM25622
23315000000-6.70000133.956509QAM25623
24323000000-6.00000034.625977QAM25624
25363000000-5.90000234.925610QAM25625
26371000000-6.70000136.609653QAM25626
27379000000-6.59999837.355988QAM25627
28387000000-6.90000236.609653QAM25628
29395000000-7.40000234.483570QAM25629
30403000000-9.09999835.083549QAM25630
31411000000-9.09999834.925610QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

2Locked02206036168
1Locked982774792240816757
3Locked61410812834335680897
4Locked4423506733837965461
5Locked99046850350005917229
6Locked10137821302878063059
7Locked9939949362755223936
8Locked46275439250770618723
9Locked38734664750495417809
10Locked220340761005633657
11Locked83339597225873660
12Locked462539380651704045
13Locked1494754259162168103466
14Locked146119605817436991547
15Locked459767861188069298
16Locked471756684262466103438
17Locked66143652730046582618
18Locked834876550335791105321
19Locked777744367346332109674
20Locked4808878752455065113
21Locked4700403361779281089
22Locked468067303293732108262
23Locked468144331262508112836
24Locked1562857225292874101748
25Locked15594564853472498546
26Locked1550549615974492372
27Locked1546066714991023789
28Locked14392681721003147236
29Locked15508045653146651
30Locked15593662551257106289
31Locked27982972401898212901



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM256759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked -18.229823
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Coffmad
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Message 3 of 13
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Re: 1gb Broadband Constant Intermittent issues

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000058.7705995120 KSym/sec64QAM2
24620000058.7705995120 KSym/sec64QAM3
33940000053.5205995120 KSym/sec64QAM4
46030000054.7705995120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA001340
2US_TYPE_STDMA001340
3US_TYPE_STDMA001340
4US_TYPE_STDMA001340
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jb66
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Message 4 of 13
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Re: 1gb Broadband Constant Intermittent issues

Your signals bad, your OFDM is - 18 and most of the snrs are low, have you tightened all the connectors? 

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Coffmad
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Message 5 of 13
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Re: 1gb Broadband Constant Intermittent issues

Everything's as tight as I can get it at the wall & router.

I only have broadband so there is no splitter boxes either.

 

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Anonymous
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Message 6 of 13
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Re: 1gb Broadband Constant Intermittent issues

Looking at the stats I can't really see anything that's good, other than you have the correct number of channels!

Issues with:

  • SNR.
  • Upstream power levels.
  • Downstream power levels.
  • Pre and Post RS errors (Probably caused by the above).

You need an engineer visit.

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Coffmad
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Message 7 of 13
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Re: 1gb Broadband Constant Intermittent issues

What's the best way to get an engineer booked?

 

The phone lines and online guides are useless as none of the 'fixes' work if you are using a super hub 4 for Gig1 Broadband.

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Anonymous
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Message 8 of 13
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Re: 1gb Broadband Constant Intermittent issues

A VM staff member should reply to your thread.

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Coffmad
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Message 9 of 13
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Re: 1gb Broadband Constant Intermittent issues

Bump

 

Anyone from Virgin seeing this able to help???

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Corey_C
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Message 10 of 13
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Re: 1gb Broadband Constant Intermittent issues

Hi Coffmad,

 

Thanks for your post and for reaching out to the community forums. Sorry to hear that you are having connection issues and for the delayed response. I've been checking on your connection and can see that you have already been in touch with the team since your post. How has the connection been? 

 

Cheers,

Corey C

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