Menu
Reply
Paulina_Z
  • 4.74K
  • 175
  • 370
Forum Team
Forum Team
436 Views
Message 11 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb

Hi @cartledgelj,

Thank you for coming back to us publicly with an update on your ongoing issue.

Please keep us updated on any further information you receive and we will be more than happy to help further if needed. You can still reach out to us for any further assistance during this period.

Thank you! 🙂

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
deedawgg
  • 6
  • 0
  • 0
Joining in
431 Views
Message 12 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb

I am having the exact same issue. Supposed to be getting 1gb but I'm getting nowhere near it compared to when I had 600mb Internet. My WiFi has been awful. Ethernet connection hasn't been great either. I work from home and I'm a twitch streamer so I need this sorted ASAP 

0 Kudos
Reply
Molly_T
  • 1.6K
  • 50
  • 149
Forum Team
Forum Team
405 Views
Message 13 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb

Hi deedawgg, 

Sorry to hear you are also experiencing speed issues. 

Having looked on our systems, I can see that the speeds coming into your hub look good - Averaging 1145 Upload in the last week, and 1142 in the last month. Average upload is 52 this week and 51.8 this month. 

There are no upstream or downstream signal level issues that are causing any issues to the signal coming into your hub either. 

Are you able to post your hub status and logs? Here are some instructions on how to do so:

• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor' (BQM). This will monitor the state of your connection and record any network dropouts etc https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum

 

Let us know how things are getting on! All the best. 

Molly
0 Kudos
Reply
deedawgg
  • 6
  • 0
  • 0
Joining in
395 Views
Message 14 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb

Screenshot_20220123-101107_Outlook.jpg

Screenshot_20220123-101123_Outlook.jpg

Screenshot_20220123-101134_Outlook.jpg

Screenshot_20220123-101139_Outlook.jpg

Screenshot_20220123-101155_Outlook.jpg

Screenshot_20220123-101210_Outlook.jpg

Screenshot_20220123-101230_Outlook.jpg

Screenshot_20220123-101237_Outlook.jpg

  

0 Kudos
Reply
deedawgg
  • 6
  • 0
  • 0
Joining in
394 Views
Message 15 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb

Retested wifi again today. Once again not even 50% so im not sure where your figures are coming from.

Screenshot_20220123-101707_Speedtest.jpg

0 Kudos
Reply
carl_pearce
  • 1.66K
  • 108
  • 362
Super solver
387 Views
Message 16 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb


@deedawgg wrote:

Retested wifi again today. Once again not even 50% so im not sure where your figures are coming from.

Screenshot_20220123-101707_Speedtest.jpg


That's a wireless device, probably a mobile, so expected speeds.

0 Kudos
Reply
cartledgelj
  • 11
  • 0
  • 0
Tuning in
352 Views
Message 17 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb

So then the cable replacement day has arrived, appointment scheduled 1 - 6pm, engineers arrived at 10, not even a courteous knock to say they have arrived etc. replaced the cable and the results are as follows, 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000042.7705995120 KSym/sec16QAM4
24620000042.5205995120 KSym/sec16QAM1
33260000042.7705995120 KSym/sec16QAM3
43940000042.5205995120 KSym/sec16QAM2


3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

So the upstream QAM still remains at 16 instead of 64.

0 Kudos
Reply
cartledgelj
  • 11
  • 0
  • 0
Tuning in
347 Views
Message 18 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

243227500004.30000336.609653QAM25624
4162750000-0.09999834.483570QAM2564
5170750000-0.09999834.483570QAM2565
61787500000.09999834.345688QAM2566
71867500000.40000234.483570QAM2567
81947500000.59999834.925610QAM2568
92027500000.50000034.773209QAM2569
102107500000.40000234.925610QAM25610
112187500000.70000135.083549QAM25611
122267500001.29999935.595078QAM25612
132347500001.90000235.779911QAM25613
142427500001.50000035.779911QAM25614
152507500001.20000135.083549QAM25615
162587500000.20000134.925610QAM25616
172667500000.70000135.083549QAM25617
182747500002.40000235.779911QAM25618
192827500003.09999836.386890QAM25619
202907500003.70000136.386890QAM25620
212987500004.30000336.609653QAM25621
223067500004.50000036.609653QAM25622
233147500004.40000237.355988QAM25623
253307500004.09999836.386890QAM25625
263387500003.29999936.386890QAM25626
273467500003.50000036.386890QAM25627
283547500003.70000136.609653QAM25628
293627500004.00000036.609653QAM25629
303707500004.40000236.609653QAM25630
313787500004.00000036.609653QAM25631
323867500003.90000236.609653QAM25632
333947500003.29999936.386890QAM25633
344027500002.00000035.595078QAM25634



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

24Locked36.6096531932620
4Locked34.48357051488710
5Locked34.48357049850460
6Locked34.34568845066180
7Locked34.48357036568380
8Locked34.92561036022250
9Locked34.77320936472930
10Locked34.92561038109150
11Locked35.08354934463980
12Locked35.59507818046400
13Locked35.77991111598360
14Locked35.77991114484750
15Locked35.08354921859360
16Locked34.92561038469800
17Locked35.08354928260350
18Locked35.77991110775460
19Locked36.3868907376470
20Locked36.3868905507760
21Locked36.6096533771310
22Locked36.6096532253380
23Locked37.3559881886350
25Locked36.3868902781420
26Locked36.3868906799470
27Locked36.3868905608160
28Locked36.6096534268350
29Locked36.6096533578450
30Locked36.6096532836650
31Locked36.6096533552260
32Locked36.6096533208360
33Locked36.3868905709640
34Locked35.59507816622800



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
35964K1880QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
35Locked374.246427425890
0 Kudos
Reply
Kath_F
  • 34.13K
  • 1.31K
  • 2.77K
Forum Team
Forum Team
312 Views
Message 19 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb

Hi cartledgelj, 

Thanks for coming back to us and letting us know the new cable has been sorted for you now. 

Since then, how is your connection looking? 

Have you noticed any improvement at all? 

Pop back and let us know. 

Thanks, 

Kath_F
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
cartledgelj
  • 11
  • 0
  • 0
Tuning in
293 Views
Message 20 of 23
Flag for a moderator

Re: 1Gig less reliable than 500mb

Hi Kath_F

No improvement in the download speed, the upload speed has not been a problem. 

cartledgelj_0-1644115254948.png

I am unable to run a test on samknows as it cannot detect a router and the ping to thinkbroadband is as follows:

Yesterday/Today

Wednesday 3rd 

0 Kudos
Reply