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Mikejf
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1Gig but get around 515

Just upgraded from M500 to the 1gig. Have the Hub 4. Best speed I get to around 515meg. I have tried the Sam Knows speed test. Its detects the Hub 4 then says "Your Samknows enabled device is off line", yest I'm still connected to the internet. Before I get the engineer out, is there anything to try. I've powered down the router, checked the coax is tight. All tests are from a laptop with 1gig Ethernet card connected direct to the hub 4. Router status in the next messages

Thanks All...

Mike

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Mikejf
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Re: 1Gig but get around 515

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0
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Mikejf
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Re: 1Gig but get around 515

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

124990000007.90000238.605377QAM25612
104830000007.90000238.983261QAM25610
114910000007.69999738.983261QAM25611
135070000007.90000238.983261QAM25613
145150000008.30000338.983261QAM25614
155230000008.30000338.983261QAM25615
165310000008.50000040.366287QAM25616
175390000008.69999740.366287QAM25617
185470000008.90000240.366287QAM25618
195550000009.00000040.366287QAM25619
205630000009.09999838.983261QAM25620
215710000008.90000238.983261QAM25621
225790000009.09999840.366287QAM25622
235870000009.00000038.983261QAM25623
245950000009.59999840.946209QAM25624
256030000009.50000038.983261QAM25625
266110000009.00000038.983261QAM25626
276190000008.59999838.983261QAM25627
286270000008.40000238.983261QAM25628
296350000008.50000038.983261QAM25629
306430000008.30000338.983261QAM25630
316510000008.00000038.983261QAM25631
326590000007.40000238.983261QAM25632
336670000007.00000038.983261QAM25633
346750000006.59999838.983261QAM25634
356830000006.40000238.983261QAM25635
366910000006.00000038.605377QAM25636
376990000006.19999738.605377QAM25637
387070000006.30000338.605377QAM25638
397150000006.50000038.983261QAM25639
407230000006.50000038.605377QAM25640



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

12Locked38.60537700
10Locked38.98326100
11Locked38.98326100
13Locked38.98326100
14Locked38.98326100
15Locked38.98326100
16Locked40.36628700
17Locked40.36628700
18Locked40.36628700
19Locked40.36628700
20Locked38.98326100
21Locked38.98326100
22Locked40.36628700
23Locked38.98326100
24Locked40.94620900
25Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.98326100
29Locked38.98326100
30Locked38.98326100
31Locked38.98326100
32Locked38.98326100
33Locked38.98326100
34Locked38.98326100
35Locked38.98326100
36Locked38.60537700
37Locked38.60537700
38Locked38.60537700
39Locked38.98326100
40Locked38.60537700



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
41964K1880QAM4096728


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
41Locked417.0263993067
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Mikejf
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Re: 1Gig but get around 515

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000042.0205995120 KSym/sec64QAM4
24620000042.2705995120 KSym/sec64QAM3
33260000041.5205995120 KSym/sec64QAM5
42580000040.7705995120 KSym/sec64QAM6



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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Mikejf
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Re: 1Gig but get around 515

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt053+voc-b.cm



Primary Downstream Service Flow

SFID
45284
Max Traffic Rate
575000000
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
45283
Max Traffic Rate
38520000
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort
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Mikejf
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Message 6 of 9
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Re: 1Gig but get around 515

Finally got Sam knows to work and this is the result. Half the 1gig I'm suppose to get. Any ideas?

 

Capture.JPG

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jem101
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Helpful Answer

Re: 1Gig but get around 515


@Mikejf wrote:

General Configuration

Snip....



Primary Downstream Service Flow

SFID
45284
Max Traffic Rate
575000000
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
45283
Max Traffic Rate
38520000
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

Yes, there's your problem right there, you haven't been upgraded, you're still on the 500 Meg tier.

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Mikejf
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Re: 1Gig but get around 515

So I went to my virgin account, service status and is said no issues but ran the test anyway and it said there was an issue and sent a signal to my router. Now getting high 900's. Thanks for your help.

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Lee_R
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Re: 1Gig but get around 515

Hi @Mikejf

Thanks for confirming your issue has been resolved.  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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