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Phunk1
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1Gig -Upload speeds dropped from 52Mbps to 10Mbps

I'm currently on the 1gig package, download speeds are always around 900mbps, however my upload speeds have dropped from 52Mbps to frequently being below 10Mbps (never going above 10Mbps)

This is running speed tests on different devices, both wireless and wired. I've also tried resetting my Hub4 several times with no improvement.

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Phunk1
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Re: 1Gig -Upload speeds dropped from 52Mbps to 10Mbps

Screenshot 2023-02-25 at 17.13.40.png

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Phunk1
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Re: 1Gig -Upload speeds dropped from 52Mbps to 10Mbps

Screenshot 2023-02-25 at 17.15.41.png

Screenshot 2023-02-25 at 17.16.14.png

Screenshot 2023-02-25 at 17.16.41.png

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Phunk1
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Re: 1Gig -Upload speeds dropped from 52Mbps to 10Mbps

Screenshot 2023-02-25 at 17.17.49.png

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legacy1
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Message 5 of 29
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Re: 1Gig -Upload speeds dropped from 52Mbps to 10Mbps

Test hub in modem mode with a PC no router.
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Client62
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Message 6 of 29
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Re: 1Gig -Upload speeds dropped from 52Mbps to 10Mbps

If the Hub 4 is in Router mode, use the link below to test the service speed to the Hub and then the performance of the device.

Once the test starts click on  Run full test  to see the upload figures.

The speed to the Hub should reflect your subscription level.

https://www.samknows.com/realspeed/

Do share the results.

 

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StevieKickface
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Message 7 of 29
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Re: 1Gig -Upload speeds dropped from 52Mbps to 10Mbps

Exact same package and upload speed issue here too. Glasgow. 

legacy1
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Alessandro Volta
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Message 8 of 29
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Re: 1Gig -Upload speeds dropped from 52Mbps to 10Mbps

May you was meant to get 100Mb but a zero got taken away instead of added?

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Phunk1
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Re: 1Gig -Upload speeds dropped from 52Mbps to 10Mbps

Also in Glasgow, G76 postcode

Tudor
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Message 10 of 29
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Re: 1Gig -Upload speeds dropped from 52Mbps to 10Mbps

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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