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McFarTech
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1Gig Speed.

Hi Guys. 

So I upgraded on Friday to the 1Gig service from M500. Got to say the speeds have not been great. With a 1Gig network card there is not a chance of getting over a Gig but i would expect to get pretty close to it. 

I run in Modem mode and at best i am getting 600 to 700 Mbps. Is there any suggestions? or are there any logs i can post here?

Thanks in advance 

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MatthewS1993
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Message 2 of 16
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Re: 1Gig Speed.

Hi 

can you log in to the settings page on bottom of hub, 192.168.0.1 and post pictures of downstream and upstream levels. Most likely there wrong as SH4 uses different signals than SH3 so if this has been done via QuickStart there maybe wrong 

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I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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McFarTech
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Message 3 of 16
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Re: 1Gig Speed.

Thank you for the reply. hope the below is what you are after. 

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000049.0205995120 KSym/sec64QAM4
26030000049.0205995120 KSym/sec64QAM1
35370000049.0205995120 KSym/sec64QAM2
44620000049.0205995120 KSym/sec64QAM3

 



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McFarTech
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Re: 1Gig Speed.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000003.40000240.366287QAM25625
11390000001.00000040.366287QAM2561
21470000001.20000140.366287QAM2562
31550000001.29999940.946209QAM2563
41630000001.40000240.366287QAM2564
51710000001.09999840.366287QAM2565
61790000000.90000240.366287QAM2566
71870000001.09999840.366287QAM2567
81950000000.90000240.366287QAM2568
92030000001.40000240.366287QAM2569
102110000001.20000140.366287QAM25610
112190000001.29999940.366287QAM25611
122270000001.50000040.366287QAM25612
132350000001.00000040.366287QAM25613
142430000001.40000240.366287QAM25614
152510000000.79999940.366287QAM25615
162590000001.20000140.946209QAM25616
172670000001.40000240.366287QAM25617
182750000002.29999940.946209QAM25618
192830000002.70000140.366287QAM25619
202910000002.20000140.366287QAM25620
212990000002.29999940.946209QAM25621
223070000002.70000140.366287QAM25622
233150000003.29999940.366287QAM25623
243230000003.70000140.366287QAM25624
263390000002.90000240.946209QAM25626
273470000003.09999840.366287QAM25627
283550000003.09999840.366287QAM25628
293630000003.09999840.946209QAM25629
303710000002.90000240.946209QAM25630
313790000002.79999940.366287QAM25631
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McFarTech
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Re: 1Gig Speed.

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked40.36628700
1Locked40.36628700
2Locked40.36628700
3Locked40.9462092570
4Locked40.36628700
5Locked40.36628740
6Locked40.36628700
7Locked40.36628750
8Locked40.36628700
9Locked40.36628700
10Locked40.36628700
11Locked40.36628700
12Locked40.36628700
13Locked40.36628700
14Locked40.36628700
15Locked40.36628700
16Locked40.94620900
17Locked40.36628700
18Locked40.94620900
19Locked40.36628700
20Locked40.36628700
21Locked40.94620900
22Locked40.36628700
23Locked40.36628700
24Locked40.36628700
26Locked40.94620900
27Locked40.36628700
28Locked40.36628700
29Locked40.94620900
30Locked40.94620900
31Locked40.36628700
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McFarTech
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Message 6 of 16
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Re: 1Gig Speed.

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33964K1880QAM4096759



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked422.98182532690
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MatthewS1993
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Message 7 of 16
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Re: 1Gig Speed.

Yeah just like I thought, all these signals are fine your issue is your missing the extra one that would make you go from the 600 your getting to the gig.

 

last tech hasn’t done anything wrong it’s just this new hub needs other signals so you’ll need to call or use the app to book a tech visit to sort. Until then your modem will do 600 max and work otherwise fine just won’t get the gig speed. 

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!



I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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McFarTech
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Message 8 of 16
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Re: 1Gig Speed.

Thanks mate for the reply. I will call them today. Just to help it along. Is there something specific I should be asking them to do or look at? Or will they just know? 

thanks again

 Craig 

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MatthewS1993
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Re: 1Gig Speed.

on the phone just say about slow speeds, the tech when he comes will be able to sort for you

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!



I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such
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jem101
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Message 10 of 16
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Re: 1Gig Speed.

 


@MatthewS1993 wrote:

Yeah just like I thought, all these signals are fine your issue is your missing the extra one that would make you go from the 600 your getting to the gig.

...Snip


Sorry but what 'extra one' would that be?

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