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Kaitlin1997
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1Gig Internet slow speeds

So I upgraded from the 200mb bundle to the 1gig as it was only like £15 extra per month or so, the first few weeks it was okay done me good, but recently when I'm checking my speed test I'm getting nowhere near what I was, before I was getting at speedtest.com 900+mb download, now I'm only managing to get 300 if you're lucky, I've tried resetting the box, tried moving my box around tried with and without ethernet

Every time I try to call virgin I get the robot speaking to me about go try these tips online and never actually get to speak to anyone, should I just cancel and go with another provider this has been happening for the past 2 weeks and because of my job as a carer I don't really have the time to keep chasing upon this with nobody willing to speak to me over the phone or live chat, thanks

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TonyJover
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Re: 1Gig Internet slow speeds


@Kaitlin1997 wrote:

... before I was getting at speedtest.com 900+mb download, now I'm only managing to get 300 if you're lucky...


Do you have more than one device on the network? I think I'm correct in saying that the only time you'll see close to a gig d/l speed is if you have just a single device connected by ethernet.

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Kaitlin1997
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Re: 1Gig Internet slow speeds

I have just one device connected, I was getting above 900mb for a very long time, until recently I would really like to get this fixed as I need it for streaming when I'm off work, I'm considering switching to giganet but don't wanna go through excess amounts of hassle with getting engineers and stuff

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Kaitlin1997
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Re: 1Gig Internet slow speeds

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Sasha_W
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Re: 1Gig Internet slow speeds

Evening @Kaitlin1997

 

Welcome to the forum page and thanks for posting this on here. 

 

Sorry to hear you're having some issues but we can look into tis for you. 

 

Can I just ask a couple of questions, 

 

Do all devices drop out at the same time or is it just one? 

 

Does this affect all devices or just a singular device? 

 

Do you literally just have one device connected  ie a mobile? 

 

Have you tried different ethernet cables at all to see if this makes a difference? 

 

Thanks 

Sasha - Forum Team


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