Virgin Media Community

[jackjj]

It's been many days since I noticed that the online movie speed is particularly slow, and when I checked the speed I found that it was only an average of 30Mb. (Yesterday only average 15Mb) In the past, I had tested it and it was around 1000Mb, so I don't know what's wrong.

[legacy1]

See what you get past midnight.

run a ping test by BQM
https://www.thinkbroadband.com/broadband/monitoring/quality

[jackjj]

Hi legacy1,

Thanks for your reply.

Here's test

Today's speed is even worse than yesterday.

[legacy1]

Guess you have lots of people in your area downloading

test here to see if 1x is the same as 6x

UK Broadband Speed Test | thinkbroadband

[jackjj]

Hi legacy1,

Look like 1x is not the same as 6x

[legacy1]

Likely the way the downstream is handling the load so more connection and mean more speed.

Run CMD
netsh interface tcp show global
check Receive Window Auto-Tuning Level is normal

[carl_pearce]

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@jackjj wrote:

It's been many days since I noticed that the online movie speed is particularly slow, and when I checked the speed I found that it was only an average of 30Mb. (Yesterday only average 15Mb) In the past, I had tested it and it was around 1000Mb, so I don't know what's wrong.

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There is clearly something wrong on the VM network.

You should post the stats from your HUB:

[jackjj]

I am actually using macOS, and I run this CMD in the VMware Fusion (installed windows 10) and shows that Window Auto-Tuning Level is normal.

[jackjj]

Hi carl_pearce,

Primary downstream channel - Locked. Is that the reason?

[carl_pearce]

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@jackjj wrote:

Hi carl_pearce,

Primary downstream channel - Locked. Is that the reason?

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You are missing your DOCSIS 3.1 channel for a start (You should have one downstream)!

Could you post the other tab data, copy paste as text if you can, between multiple posts.