Virgin Media Community

[PhatEd]

Hi,

Just upgraded from 500MB on a Hub 3 to 1Gig. Woman on the phone who did my upgrade said that the Hub 3 will work fine. It's been a couple of hours and the connection is still showing as 500MB after a router reboot.

Is the Hub 3 compatible with the 1Gig connection as 1Gig is DOCSIS 3.1 as I understand it and the Hub 3 supports up to DOCSIS 3.0?

How long should the upgrade in speed take? My account is now showing me as having 1Gig but I haven't received an emails at all for the change in contract / speed.

I have got a Hub 5 which I was sent before Christmas which I had no end of problems with with dropping connection etc and I managed to get my Hub 3 reactivated and it worked fine. It turned out that there was a problem with my line to the house and this has since been resolved, but I am reluctant to plug the Hub 5 back in in fear of having the same issues again. Should I do this to test? I don't want to if the Hub 3 will work with 1Gig.

Current stats on Hub 3:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	9.9	38	256 qam	25
2	203000000	11.6	38	256 qam	9
3	211000000	11.4	38	256 qam	10
4	219000000	11.3	38	256 qam	11
5	227000000	11.5	40	256 qam	12
6	235000000	11.3	38	256 qam	13
7	243000000	10.3	38	256 qam	14
8	251000000	10.1	38	256 qam	15
9	259000000	10	38	256 qam	16
10	267000000	10.3	38	256 qam	17
11	275000000	10.1	40	256 qam	18
12	283000000	9.5	38	256 qam	19
13	291000000	7.6	38	256 qam	20
14	299000000	9	38	256 qam	21
15	307000000	9.8	38	256 qam	22
16	315000000	9.8	38	256 qam	23
17	323000000	9.8	38	256 qam	24
18	339000000	10	38	256 qam	26
19	347000000	10	38	256 qam	27
20	355000000	9.8	38	256 qam	28
21	363000000	9.8	40	256 qam	29
22	371000000	9.8	38	256 qam	30
23	379000000	9.9	38	256 qam	31
24	387000000	10	38	256 qam	32

Thanks

[newapollo]

Hi @PhatEd 

The hub3 can only go up to 600 and not 1 G

You would need to reactivate the hub 5.

Call 0800 953 9500 to re- activate the hub5. You will need the hub5 serial number, and your account number and area code.

EDIT, I'm not a broadband expert but those power levels look a little high to me. 

One for the  forum internet gurus should pick up on this and advise further, 

In the meantime post your Upstream levels and also the Network Logs as this may save time later if the connection is poor.

You could also set up a BQM monitor  at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

[PhatEd]

Thanks for the reply newapollo.

I can confirm that I have activated the Hub 5 and it is connected and working with none of the previous issue I had before the line was replaced.

However, download speeds connected directly to the router via ethernet are maxing out at around 530Mbps? The router shows a connection of over 1Gig:

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

27685

1200000450 bps

42600 bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

27616

55000270 bps

42600 bytes

0 bps

16320 bytes

Best Effort

Any ideas or should this increase over time?

Thanks

[PhatEd]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b31aeb72db94d5792fd196fb7ee798a258... 

[PhatEd]

Also the RealSpeed - SamKnows test just says Your Sam Knows enabled device is offline ....

[PhatEd]

Upstream levels:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	43.5	5120	QAM 64	1
2	53700000	44	5120	QAM 64	2
3	46200000	43.5	5120	QAM 64	3
4	39400000	42.5	5120	QAM 64	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[PhatEd]

Speedtest on ethernet is giving me about 840Mb down and about 50Mb up now

[jem101]

As far as I know the SamKnows Realspeed test isn't enabled on the Hub 5. The fastest you will ever get via ethernet is around 940 (unless, of course, you have a PC with a 2.5Gb/s connection too match the Hub 5), so 850 isn't too shabby.

What's the downstream power levels like? As mentioned above the ones reported by the 3 were a bit on the high side.