As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0.01 Mb upload on the 1Gig package.
It's now actually so slow most speed tests time out before giving me results.
Restarted router multiple times, called the support, and they couldn't find a solution so passed my issue on to the complaints team.
The complaints team doesn't sound like a team that will fix my issue, more one which will try to compensate me.
I can't Work from Home anymore, can't stream videos, can barely load internet pages.
My question is: does the community know if this "Complaints Team" will try and fix my issue, or should I call again?
you can call again but expect the same level of incompetence - thats how it is with VM customer service especially offshore who are clueless
the best you can hope for on the complaint is not much - they will ignore it - loose it or fob it off with some non sensible reply in bad english with even worse grammar
theres not much you can do other than a full reset and hope
after that wait for the forum team here to see if they can see anything