Virgin Media Community

[Wir3tap]

I noticed the past few nights the internet has been very odd.  Checking now I am only doing about 200 to 400Mbps.  I have done resets etc.  Ran tests and same issue occurring.

https://www.thinkbroadband.com/broadband/monitoring/quality/3f130375597044fe2c689b5a0ff34488fd7fa997... 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d085e866fde72fd89f2f641205287287c574a00c

[bitsandpcs]

I had a similar issue and VM sent an engineer out, he cleaned and tightened all the connection, checked the box on the roadside and changed the hub 4 to a 5 and it made a huge difference.But be aware if you use the VM wifi pods they wont work with the hub 5.

[Wir3tap]

Contacted support, they have an engineer coming out tomorrow.  Fast turn around!

[Tom_W1]

Hi @Wir3tap, thanks for your post although I'm sorry to hear of your concerns raised.

Great news that we were able to assist with this so quickly! Apologies for the delayed response over the weekend but hopefully the engineer was able to get things sorted for you - please let us know if you need any further help in the future.

Many thanks