on 29-04-2022 17:00
I noticed the past few nights the internet has been very odd. Checking now I am only doing about 200 to 400Mbps. I have done resets etc. Ran tests and same issue occurring.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/d085e866fde72fd89f2f641205287287c574a00c
29-04-2022 17:35 - edited 29-04-2022 17:36
I had a similar issue and VM sent an engineer out, he cleaned and tightened all the connection, checked the box on the roadside and changed the hub 4 to a 5 and it made a huge difference.But be aware if you use the VM wifi pods they wont work with the hub 5.
on 29-04-2022 17:47
on 02-05-2022 09:25
Hi @Wir3tap, thanks for your post although I'm sorry to hear of your concerns raised.
Great news that we were able to assist with this so quickly! Apologies for the delayed response over the weekend but hopefully the engineer was able to get things sorted for you - please let us know if you need any further help in the future.
Many thanks