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Xuiu
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Message 1 of 19
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1Gbps Internet Cuts Out Every Night At Midnight

Hello, I am having issue with my 1Gbps connection to the point it cuts out every night between midnight and 1am.

Not only that but when it comes back on there is a lot of packet loss in games and considering the household is a gaming one this is no good.

Please help.

71fe562b99cedb7d4a625bb2f5c3a38c162960fd-19-10-2020.png

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Xuiu
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Message 2 of 19
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Re: 1Gbps Internet Cuts Out Every Night At Midnight

Tried attaching think broadband image, just waiting for it to show.

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Xuiu
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Message 3 of 19
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Re: 1Gbps Internet Cuts Out Every Night At Midnight

Can anyone help please?

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MikeRobbo
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Alessandro Volta
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Message 4 of 19
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Can you post a 'Live Link' to your BQM please ...Re: 1Gbps Internet Cuts Out Every Night At Midnight

Can you post a 'Live Link' to your BQM please.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Xuiu
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Message 5 of 19
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Re: Can you post a 'Live Link' to your BQM please ...Re: 1Gbps Internet Cuts Out Every Night At Midnight

Link to live graph

fcbfc63bb6ad51e24d04b265ac946f68ab6c9c8d-19-10-2020.png

 Also here is tonight's snapshot and any game is unplayable.

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Xuiu
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Message 6 of 19
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Re: Can you post a 'Live Link' to your BQM please ...Re: 1Gbps Internet Cuts Out Every Night At Midnight

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

30402750000-5.79999937.355988QAM25630
11387500009.19999738.983261QAM2561
21467500008.40000240.366287QAM2562
31547500007.69999738.983261QAM2563
41627500007.40000238.983261QAM2564
51707500006.59999838.983261QAM2565
61787500006.09999838.605377QAM2566
71867500005.50000038.983261QAM2567
81947500005.19999740.366287QAM2568
92027500004.90000240.366287QAM2569
102107500004.69999738.605377QAM25610
112187500004.50000038.983261QAM25611
122267500004.09999838.983261QAM25612
132347500003.70000138.983261QAM25613
142427500003.09999838.983261QAM25614
152507500002.70000138.983261QAM25615
162587500002.09999838.983261QAM25616
172667500002.09999838.983261QAM25617
182747500001.90000238.983261QAM25618
192827500001.79999938.983261QAM25619
202907500001.40000238.605377QAM25620
212987500000.70000138.983261QAM25621
22306750000-0.20000138.983261QAM25622
23314750000-1.00000038.605377QAM25623
24322750000-1.29999938.605377QAM25624
25330750000-1.70000138.983261QAM25625
26370750000-4.00000037.636276QAM25626
27378750000-4.59999837.355988QAM25627
28386750000-5.20000137.355988QAM25628
29394750000-5.59999837.636276QAM25629
31410750000-6.29999937.355988QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

30Locked0130
1Locked106013770500
2Locked99158617000
3Locked99073202900
4Locked98688919700
5Locked99406330600
6Locked98900973000
7Locked98302835000
8Locked75698706200
9Locked75713518100
10Locked75445032100
11Locked83393820500
12Locked75815672400
13Locked75796181800
14Locked75478167000
15Locked82279748800
16Locked77175177300
17Locked77269402300
18Locked77761454200
19Locked77542639300
20Locked77389939900
21Locked76867412400
22Locked76220564000
23Locked77076833700
24Locked112940725000
25Locked113375757900
26Locked112894759100
27Locked112999550900
28Locked112874594200
29Locked112914690800
31Locked98800438900



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33964K1880QAM256759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33Locked -25.72210
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Xuiu
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Message 7 of 19
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Re: Can you post a 'Live Link' to your BQM please ...Re: 1Gbps Internet Cuts Out Every Night At Midnight

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000040.7705995120 KSym/sec64QAM4
24620000040.2705995120 KSym/sec64QAM1
33940000039.5205995120 KSym/sec64QAM2
43260000038.7705995120 KSym/sec64QAM3



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
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Xuiu
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Message 8 of 19
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Re: Can you post a 'Live Link' to your BQM please ...Re: 1Gbps Internet Cuts Out Every Night At Midnight

Network Log

Time Priority Description

Mon 19/10/2020 18:52:096CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 18:54:315Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 18:54:336CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 19:13:185Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 19:13:296CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 19:23:585Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 19:24:076CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 19:27:265Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 19:27:446CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 19:37:005Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 19:37:116CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 20:04:595Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 20:05:126CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 20:08:455Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 20:09:046CM-STATUS message sent. Event Type Code: 21; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 19/10/2020 20:10:465Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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MikeRobbo
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Alessandro Volta
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Message 9 of 19
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Re: Can you post a 'Live Link' to your BQM please ...Re: 1Gbps Internet Cuts Out Every Night At Midnight

Your downstream Power Levels are all over the place and need an engineer visit to put them back into spec.

You can either phone in (08:00 is the best time) or wait on here for a few days until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Xuiu
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Message 10 of 19
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Re: Can you post a 'Live Link' to your BQM please ...Re: 1Gbps Internet Cuts Out Every Night At Midnight

I am trying to get an engineer booked but they are saying and I quote "There is nothing wrong with your hub all power levels look fine and we can't send an engineer."

 

If I do not get an engineer I want to make this clear I will be cancelling my contract which Virgin Media will be in violation of due to not fixing it when I have clear proof here that it needs sorting.

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