on 22-03-2023 13:35
Since 930 is this morning my connection has been unusable. It's a RFOG connection
web pages hardly load speed is down to sub 100mbs and the internet keeps stalling.
I have done the usual of rebooting everything
Virgin checker says there is no issues in my area but for some reason the online tester keeps timing out.
on 22-03-2023 13:40
Sub 100 connections can be a sign of a network connection that has de-rated from 1000 to 100 Mb/s.
The Hub or the computer can display the connection speed to see if this is the case, a cable defect can be the cause.
Check for local faults info on 0800 561 0061 - this is automated and more useful than the Check service status link.
22-03-2023 14:10 - edited 22-03-2023 14:11
The connection to the router is fine. I have checked the automated service checker and says no issues like usual.
The ThinkBB graph has NOTHING to do with my home network and just pings the router at the WAN port so yeah its a Virgin issue.
also Sam knows real speed is showing my connection speed from Virgin to the router all over the place from 50 to 1000mbs in jumping about when its usually a solid 1150
on 22-03-2023 17:49
on 22-03-2023 19:35
Upstream bonded channels
0 | 46200000 | 36.3 | 5120 | QAM 64 | 3 |
1 | 39400000 | 36.3 | 5120 | QAM 64 | 4 |
2 | 32600000 | 36 | 5120 | QAM 64 | 5 |
3 | 23600000 | 36.3 | 5120 | QAM 64 | 6 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
22-03-2023 20:12 - edited 22-03-2023 20:14
And your in router mode?
run a CMD by wire
ping -n 200 194.168.4.100
run a test here if the loss is downstream or upstream
Packet Loss Test – Test Your Connection Quality