Thank you for your post, I am sorry that you are having issues.
I have managed to locate your account and cannot see any issues that may be causing this, I can see the hub has been online for two days, I would advise setting up a BQM to monitor any dropouts. You can do so here
I have had a look into your account regarding this and can see you recently spoke to our team regarding this. I can also see you have a wifi pod being sent out to you in the resolution of this issue. Please let me know how the service is after installing the WIFI pod and if you need any further help.