Virgin Media Community

[cahonis]

I was upgraded 4 days ago and my download is maxing out at 450MB.

Checking the Hub4 Configuration tab it appears to have an M600 config file:
cmreg-vmdg640-bbt076-b.cm

What can I do to resolve this?

[legacy1]

If thats by wifi thats all you will get unless you think you can do better.

what the speed by wire?

[cahonis]

That is on a wired connection.

[Adduxi]

That’s not the speed information just the config file name.  You need to look at the Primary Download Max Traffic Rate ( something like that). 1GB will be 12700000 or similar. 

[cahonis]

It's listed as 1230000450

[Adduxi]

That sounds about right for 1GB.  How are you testing?  You need to use a know good Cat6a cable direct to the Hub. 
What result do you get with https://samknows.com/realspeed

[cahonis]

Why Cat6a cable? Cat5e is rated up to 1000Mbps up to 100m

Samknows doesn't work in modem mode

[Zach_R]

Hi @cahonis,

Thank you for your posts. I'm sorry to hear you're having some problems with your connection speeds.

Can you run a Speed Test on a wired connection and confirm what speeds you're currently receiving? You can find our Minimum Guaranteed Download Speeds detailed here.

Thanks,
 

[cahonis]

Hi Zach,

I'm getting a maximum of 450m download, which is less than the guaranteed. Upload seems OK most of the time.

[Kath_F]

Hi cahonis, 

Thanks for coming back to us on this. 

Checking the systems at our end it looks as though the hub is having a long term issue with both the signal and power levels. We won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,