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cheesy1
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1GB speeds in PE3 area

Hi 

Upgraded to 1GB from M600 a week ago , installed hub 4 with new cables and network cable . Only getting 650mb that is the same as I was getting on M600 with the hub 3 so upgrade and new hub have given me no speed increase  , anyone else had/having this issue ?

 

Thanks 

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carl_pearce
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Re: 1GB speeds in PE3 area


@cheesy1 wrote:

Hi 

Upgraded to 1GB from M600 a week ago , installed hub 4 with new cables and network cable . Only getting 650mb that is the same as I was getting on M600 with the hub 3 so upgrade and new hub have given me no speed increase  , anyone else had/having this issue ?

 

Thanks 


Could you check what the below site shows (Only works in router mode):

https://samknows.com/realspeed/

It tests the speed to the HUB over the VM network, as well as the speed to the device you are testing from.

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Ayisha_B
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Re: 1GB speeds in PE3 area

Hi @cheesy1,

 

Welcome back to our Community Forums and thanks for your post. 


If you are on the Gig1Fibre Broadband package, we offer a minimum guaranteed download speed of 565 Mbps. 

 

You can read more on Broadband Speeds here

 

I have however taken a look at the account and at the time of writing, can see the upstream signal levels are out of specification and the impact of this is the slow performance of Broadband service. As such I will pop you a PM so we can confirm some details and arrange for a technician visit to get this corrected.

Thanks

 

Ayisha_B
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Ayisha_B
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Re: 1GB speeds in PE3 area

Thanks for confirming the requested details via PM @cheesy1
 
I've booked a technician for you to come out and have a look into the issue with your upstream power level. You can find confirmation of the visit via your online account.

Please let me know if there are any problems with the date or time and I can look to reschedule this for you. In regards to the appointment there are some details you need to know about. There will be no charge for this visit unless: 

•The technician diagnoses the faults as not being caused by our network/equipment
•The technician discovers that the fault or problem relates to your equipment
•The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!

 

Ayisha_B
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