Got this email from VM
You contacted us to say you’re having some speed problems, so we’re going to do some speed tests to your Virgin Media Hub.
These speed tests won’t affect your service. In fact, all you need to do is leave the Hub turned on 24 hours a day over the next 30 days. This way we’ll be able to measure the speeds you’re getting during both busy and quieter periods throughout that time.
If your connection to your Virgin Media Hub falls below your Minimum Guaranteed Download Speed for 3 days in a row, we’ll be in touch right away to let you know. If we can’t fix it within 30 days, we’ll let you know by email and you’ll be eligible to end your agreement immediately with no early disconnection fees to pay.
To make sure you’re getting the most out of your WiFi, we’ve put together a few handy guides on quick fixes for WiFi issues caused by your setup inside the home. Check them out at virginmedia.com/help
We’ll be in touch again once we’ve reviewed the results of your speed tests.
I then have these results from samknows which clearly show 3 consecutive days below the minimum speed and no one has contacted me. Not happy!