I'm noticing a trend with the subjects on these forums, I had the hub 3 with 500mb internet, running smoothly with no issues.
Contract ran out and they "upgraded" me to 1GB internet, I've so far had about 6 phone calls with Virgin technical help who all don't seem to know a thing about the service they are providing. I explained I was using ethernet to connect to the hub, they did not know what ethernet is...
My service fluctuates from 40mb to 900mb they told me to restart my pc in safe mode to test the speed on Samknows, it was 800mb so they then said it is my pc at fault, never mind the fact that my xbox runs at 40mb and my phone.
I'm starting to wonder what the point is now, they say I should have a minimum 500mb and I only get that if I'm very lucky.