Virgin Media Community

[Pendry22]

I'm noticing a trend with the subjects on these forums, I had the hub 3 with 500mb internet, running smoothly with no issues.

Contract ran out and they "upgraded" me to 1GB internet, I've so far had about 6 phone calls with Virgin technical help who all don't seem to know a thing about the service they are providing. I explained I was using ethernet to connect to the hub, they did not know what ethernet is...

My service fluctuates from 40mb to 900mb they told me to restart my pc in safe mode to test the speed on Samknows, it was 800mb so they then said it is my pc at fault, never mind the fact that my xbox runs at 40mb and my phone.

I'm starting to wonder what the point is now, they say I should have a minimum 500mb and I only get that if I'm very lucky.

[-tony-]

firstly what hub do you have and how are you connected are all connections to the hub or do you have your own router or any switches in the setup

try a full reset - dont think it will do anything bi=ut it gets it out of the way as VM are likely to want you to do that

post some info

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures and the configuration - to see those press on the grey buttons/boxes labelled - upstream - downstream - configuration

if its an earlier hub button is top right

[Pendry22]

I am running a Hub 4, wired connection on the pc and wifi on the phone. I have reset the hub about 18 times various times.

Primary Upstream Service Flow

SFID	7243
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	1.900002	38.983261	QAM256	25
1	139000000	3.200001	38.983261	QAM256	1
2	147000000	3.000000	38.605377	QAM256	2
3	155000000	3.000000	38.983261	QAM256	3
4	163000000	2.599998	38.983261	QAM256	4
5	171000000	2.200001	38.983261	QAM256	5
6	179000000	2.000000	38.605377	QAM256	6
7	187000000	1.900002	38.983261	QAM256	7
8	195000000	1.700001	38.605377	QAM256	8
9	203000000	1.700001	38.983261	QAM256	9
10	211000000	1.700001	38.605377	QAM256	10
11	219000000	1.900002	38.605377	QAM256	11
12	227000000	1.799999	38.605377	QAM256	12
13	235000000	1.799999	38.983261	QAM256	13
14	243000000	1.799999	38.983261	QAM256	14
15	251000000	1.900002	38.983261	QAM256	15
16	259000000	2.000000	38.983261	QAM256	16
17	267000000	2.200001	38.983261	QAM256	17
18	275000000	2.299999	38.983261	QAM256	18
19	283000000	2.400002	38.983261	QAM256	19
20	291000000	2.599998	40.366287	QAM256	20
21	299000000	2.599998	38.983261	QAM256	21
22	307000000	2.299999	38.983261	QAM256	22
23	315000000	2.099998	40.366287	QAM256	23
24	323000000	1.799999	38.983261	QAM256	24
26	339000000	2.099998	38.983261	QAM256	26
27	347000000	2.200001	40.366287	QAM256	27
28	355000000	2.000000	38.983261	QAM256	28
29	363000000	1.900002	38.983261	QAM256	29
30	371000000	1.900002	38.983261	QAM256	30
31	379000000	1.799999	38.983261	QAM256	31

[Pendry22]

3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 96 4K 1880 QAM4096 759


3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 Locked 41 -1.0 417119429 0

[Pendry22]

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 48.270599 5120 KSym/sec 64QAM 2
2 39400000 47.770599 5120 KSym/sec 64QAM 4
3 46200000 47.770599 5120 KSym/sec 64QAM 3
4 60300000 49.270599 5120 KSym/sec 64QAM 1


3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 1 0
2 US_TYPE_STDMA 0 0 0 0
3 US_TYPE_STDMA 0 0 0 0
4 US_TYPE_STDMA 0 0 0 0

[Pendry22]

General Configuration
Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
wrkldJKDHSUBsgvca69834ncxv987


Primary Downstream Service Flow
SFID
7244
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0


Primary Upstream Service Flow
SFID
7243
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort

[-tony-]

nothing wrong in the stats  theres a second page to the downstream stats post that

do you only have the one wired connection - if so try reseating the lan cable at both ends if that does not help try a different lan cable - if you have multiple wired connections then i would not think all cables are iffy - 80meg on wired is typical of a poor lan cable or connection

wifi - try splitting the bands and turning off wifi optimisation