Menu
Reply
PaulCope
  • 6
  • 0
  • 0
Joining in
560 Views
Message 1 of 14
Flag for a moderator

1GB broadband installed today and the speed is a joke!

Bought 1GB internet and it has been installed today, great i thought.  No!

 

Im getting speeds -50% below the guaranteed acceptable speed.

https://www.speedtest.net/result/10227445319

https://www.speedtest.net/result/10227455429

https://www.speedtest.net/result/10227470000

https://www.speedtest.net/result/10227591225

I have tried multiple pin resets,

I'm running a single PC off it in router mode through verified gig cable and this is what I'm getting.

I have been stuck on hold with phone support for over two hours, Ive been cut off once aswell.

Thu 01/01/1970 00:01:234Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=removed mac;CMTS-MAC=removed mac;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:423No Ranging Response received - T3 time-out;CM-MAC=removed mac;CMTS-MAC=removed mac;CM-QOS=1.1;CM-VER=3.1;
Sat 10/10/2020 15:28:565MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=removed mac;CMTS-MAC=removed mac;CM-QOS=1.1;CM-VER=3.1;
Sat 10/10/2020 15:41:105DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=removed mac;CMTS-MAC=removed mac;CM-QOS=1.1;CM-VER=3.1;

 

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
KDHSUBsgvca69834ncxv9873254k;



Primary Downstream Service Flow

SFID
9936
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
9935
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
16320
Scheduling Type
bestEffort
Tags (1)
0 Kudos
Reply
Anonymous
Not applicable
554 Views
Message 2 of 14
Flag for a moderator

Re: 1GB broadband installed today and the speed is a joke!

Could you post the downstream and upstream tab data?

0 Kudos
Reply
spgray
  • 2.39K
  • 139
  • 339
Problem sorter
544 Views
Message 3 of 14
Flag for a moderator

Re: 1GB broadband installed today and the speed is a joke!

downstream and upstream max possible looks OK, so the hub as the correct profile.
what about the rest of the stats?


-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
538 Views
Message 4 of 14
Flag for a moderator

Re: 1GB broadband installed today and the speed is a joke!

What speed do you get at >> Sam Knows Real Speed << using a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
jbrennand
  • 24.06K
  • 2.54K
  • 4.36K
Very Insightful Person
Very Insightful Person
535 Views
Message 5 of 14
Flag for a moderator

Re: 1GB broadband installed today and the speed is a joke!

Put the Hub into modem mode and try again. If still low, boot PC into safe+networking mode and try again. See if that can Max it out.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
PaulCope
  • 6
  • 0
  • 0
Joining in
459 Views
Message 6 of 14
Flag for a moderator

Re: 1GB broadband installed today and the speed is a joke!

As Requested   3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000004.69999737.355988QAM2561
21470000004.69999737.636276QAM2562
31550000005.00000037.355988QAM2563
41630000004.69999737.636276QAM2564
51710000004.00000037.355988QAM2565
61790000003.70000137.636276QAM2566
71870000003.70000137.355988QAM2567
81950000003.40000237.355988QAM2568
92030000003.00000037.355988QAM2569
102110000002.59999837.355988QAM25610
112190000002.29999937.355988QAM25611
122270000001.79999937.355988QAM25612
132350000001.50000036.609653QAM25613
142430000001.20000136.609653QAM25614
152510000000.79999936.174995QAM25615
16259000000-0.20000136.386890QAM25616
17267000000-0.59999835.595078QAM25617
18275000000-0.40000235.779911QAM25618
19283000000-0.29999936.386890QAM25619
20291000000-0.40000236.609653QAM25620
21299000000-0.70000136.386890QAM25621
22307000000-1.40000236.386890QAM25622
23315000000-1.70000135.779911QAM25623
24323000000-1.79999935.779911QAM25624
25363000000-2.20000135.595078QAM25625
26371000000-2.40000235.595078QAM25626
27379000000-2.40000235.595078QAM25627
28387000000-2.59999835.595078QAM25628
29395000000-2.90000235.779911QAM25629
30403000000-2.90000235.779911QAM25630
31411000000-3.29999935.595078QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked000
2Locked764703700
3Locked766045500
4Locked763277900
5Locked768628500
6Locked763465700
7Locked763960100
8Locked581290200
9Locked577094100
10Locked586861500
11Locked585596800
12Locked582939100
13Locked584463000
14Locked574574100
15Locked575161000
16Locked625866400
17Locked636005000
18Locked625351210
19Locked631530600
20Locked454902400
21Locked629664300
22Locked620764800
23Locked633827400
24Locked783307500
25Locked794868610
26Locked793659400
27Locked760461100
28Locked786064900
29Locked790400400
30Locked787605900
31Locked7235784310



3.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked -5.83772140

 

0 Kudos
Reply
PaulCope
  • 6
  • 0
  • 0
Joining in
457 Views
Message 7 of 14
Flag for a moderator

Re: 1GB broadband installed today and the speed is a joke!

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000041.0205995120 KSym/sec64QAM2
23940000039.2705995120 KSym/sec64QAM4
34620000040.2705995120 KSym/sec64QAM3
46030000041.7705995120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
0 Kudos
Reply
PaulCope
  • 6
  • 0
  • 0
Joining in
452 Views
Message 8 of 14
Flag for a moderator

Re: 1GB broadband installed today and the speed is a joke!

Im not using wifi, Im using a verified gigabyte cable as stated in OP.

 

 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
444 Views
Message 9 of 14
Flag for a moderator

Re: 1GB broadband installed today and the speed is a joke!

The Hub 4 does not put full 1Gbs speed to any one Ethernet port, it is designed to have multiple high speed LAN connections 

For speed tests you need to use SamKnows RealSpeed.

This will give you a WAN Speed that should equal your contracted speed plus the LAN speed to the device you are testing from.

Have a read of this >> article <<


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Anonymous
Not applicable
442 Views
Message 10 of 14
Flag for a moderator

Re: 1GB broadband installed today and the speed is a joke!

I'm not that familiar with the DOCSIS 3.1 data however I believe the power level on the channel is low:

3.1 Downstream channelsChannel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked -5.83772140

 

0 Kudos
Reply